- Report: #244534
Complaint Review: Watchband - Berlin Internet
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Author Confirmed
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Watchband
Ludwigkirchstrasse 2 Berlin, Internet, Germany
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Watchband - MichaelKares NO Response Demands to Remedy THEIR Order Fulfillment Mistake ripoff Berlin Germany Internet
I ordered my $40 watchband online from Germany-based Watchband.biz. When the product was finally delivered I found they had sent the wrong color. Hoping for a speedy resolution, I went through their website to alert them of their error.
Here's my message:
Order No: 070407-xxxxx Inv No: 307xxx Customer No: 307xxx
4/14/07 - I received my watchband in the mail today. However it was the wrong color. I had order(ed) Item No H01575010-1-18 in BROWN. Instead I got the strap in BLACK. I scanned the product to show the color I received: http://img147.imageshack.us/img147/9234/watchbandbr4.jpg
Please contact me with a resolution asap. Thank You
And this was their response to my complaint...
Sent: Saturday, April 14, 2007 3:09 PM Subject: RE: Message from Watchband.biz
Your image is bullsh*t.
Michael Kares
info"at"watchband.biz
-----------------------
Quite taken aback, I demanded an explanation via email. When no response was forthcoming, I emailed again demanding a pre-paid shipping label for the immediate return of their goods, as well as the return for all funds paid. I also included several more photos taken with my digital SLR. Since my initial complaint, I've emailed Michael Kares and sent messages through the Watchband.biz website about a dozen times now. As of 4/18/07, I haven't heard back from them - not one follow-up email, not a single call.
I have since learned from various watch enthusiast forums, that Michael Kares is the owner of Watchband.biz. It is reported that he routinely displays abusive and downright combative behavior not only toward unsatisfied customers but even potential customers seeking clarification on his goods.
A satisfactory resolution is highly unlikely at this point. In the future, I will AT ALL COSTS, AVOID WATCHBAND.BIZ
d.b.
Jersey City, New Jersey
U.S.A.
Here's my message:
Order No: 070407-xxxxx Inv No: 307xxx Customer No: 307xxx
4/14/07 - I received my watchband in the mail today. However it was the wrong color. I had order(ed) Item No H01575010-1-18 in BROWN. Instead I got the strap in BLACK. I scanned the product to show the color I received: http://img147.imageshack.us/img147/9234/watchbandbr4.jpg
Please contact me with a resolution asap. Thank You
And this was their response to my complaint...
Sent: Saturday, April 14, 2007 3:09 PM Subject: RE: Message from Watchband.biz
Your image is bullsh*t.
Michael Kares
info"at"watchband.biz
-----------------------
Quite taken aback, I demanded an explanation via email. When no response was forthcoming, I emailed again demanding a pre-paid shipping label for the immediate return of their goods, as well as the return for all funds paid. I also included several more photos taken with my digital SLR. Since my initial complaint, I've emailed Michael Kares and sent messages through the Watchband.biz website about a dozen times now. As of 4/18/07, I haven't heard back from them - not one follow-up email, not a single call.
I have since learned from various watch enthusiast forums, that Michael Kares is the owner of Watchband.biz. It is reported that he routinely displays abusive and downright combative behavior not only toward unsatisfied customers but even potential customers seeking clarification on his goods.
A satisfactory resolution is highly unlikely at this point. In the future, I will AT ALL COSTS, AVOID WATCHBAND.BIZ
d.b.
Jersey City, New Jersey
U.S.A.
2 Updates & Rebuttals
Dinah
Jersey City,New Jersey,
U.S.A.
Still NO RESOLUTION
#2Author of original report
Fri, May 04, 2007
Watchband.biz FINALLY contacted me with absolutely no excuse for initial rudeness and flimsy explanation for subsequent unresponsiveness. And now: MY RESPONDING EMAIL to WATCHBAND.BIZ REQUESTING: - a pre-paid shipping label (due to their error - confirmation that due to their own delay, Watchband.biz is waving their 'refund within 14 days from receipt of goods' clause ... REMAINS UNANSWERED. (although it's no surprise, really.) Mr Kares, owner and operator of Watchband.biz, this matter has NOT FIXED ITSELF. If Watchband.biz wants this problem to go away, you're going to have to deal with this fouled up transaction at some point. I do plan to update my Rip-off Report on Watchband.biz periodically.
Dinah
Jersey City,New Jersey,
U.S.A.
Watchband biz
#3Author of original report
Thu, April 19, 2007
Watchband.biz aka Michael Kares Also operating Watchband.fr and Watchband.de 4/18/07 Has made no attempt to contact me to resolve this issue.
