- Report: #401146
Complaint Review: WATCHFINDER (WATCHFINDER.CO.UK) Aka INTERNET ROLEX SCAM 0 PERSON COMPANY - London Internet
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Author Confirmed
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WATCHFINDER (WATCHFINDER.CO.UK) Aka INTERNET ROLEX SCAM 0 PERSON COMPANY
London, England London, Internet, United Kingdom
Phone:
0845 658 8884
Web:
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WATCHFINDER (WATCHFINDER.CO.UK) Aka INTERNET ROLEX SCAM 0 PERSON COMPANY WATCHFINDER.CO.UK SOLD ME 2 WATCHES FOR 3000 POUNDS & NEVER SHIPPED THEM (6 MTHS LATER, NO REPLY TO MY CALLS) London Internet
Customers beware! I bought from WatchFinder at Watchfinder.co.uk because they had a professional website but watch out!
I ordered two watches from them in mid-August of 2008. I called the mid-September to check the status, and was told that there had been a two to three week delay, but that the watches would ship early in the 2nd week of October and I should have them no later than the beginning of the following week.
No watches arrived, so I called back at the end of that week, and was told again, two week delay. Annoyed, but ok - I know that shipping can be problematic at times. So two more weeks go by, and I called to check the status of the order, and was told (again) that there was yet another two to three week delay.
I also had problems getting through to their customer service line, so I called the toll-free order number to get the status of my order each time. The customer service line is either busy, or rings through to a voice mail system, stating that their normal office hours are "x to x" - odd thing was, I was calling between "x and x".
At least some proactive customer service would be helpful. Why am I having to call them to get the order status? How hard is it to send out an email to everyone who has ordered "x" model, and tell them there's been a delay? Fortunately, they won't charge your card until they ship the merchandise, so at least you don't have to fight that battle.
It's a shame, really - they seem to focus more on advertising and selling their products than they do on the fulfillment of their orders. Never again - there are plenty of companies out there that sell watches - no need to continue dealing with this company.
It's now been nearly 3 months, no watches and no money back.It's funny when I call they always say they ship 2000 watches a year and have 20 employees but it's always the same 2 people answering the phone. I'm starting to think it's a 2-person internet Rolex scam.
After all, I never saw their website a year ago. When did they even build it?
Next stop - Better Business Bureau ....
Marie
London
United Kingdom
I ordered two watches from them in mid-August of 2008. I called the mid-September to check the status, and was told that there had been a two to three week delay, but that the watches would ship early in the 2nd week of October and I should have them no later than the beginning of the following week.
No watches arrived, so I called back at the end of that week, and was told again, two week delay. Annoyed, but ok - I know that shipping can be problematic at times. So two more weeks go by, and I called to check the status of the order, and was told (again) that there was yet another two to three week delay.
I also had problems getting through to their customer service line, so I called the toll-free order number to get the status of my order each time. The customer service line is either busy, or rings through to a voice mail system, stating that their normal office hours are "x to x" - odd thing was, I was calling between "x and x".
At least some proactive customer service would be helpful. Why am I having to call them to get the order status? How hard is it to send out an email to everyone who has ordered "x" model, and tell them there's been a delay? Fortunately, they won't charge your card until they ship the merchandise, so at least you don't have to fight that battle.
It's a shame, really - they seem to focus more on advertising and selling their products than they do on the fulfillment of their orders. Never again - there are plenty of companies out there that sell watches - no need to continue dealing with this company.
It's now been nearly 3 months, no watches and no money back.It's funny when I call they always say they ship 2000 watches a year and have 20 employees but it's always the same 2 people answering the phone. I'm starting to think it's a 2-person internet Rolex scam.
After all, I never saw their website a year ago. When did they even build it?
Next stop - Better Business Bureau ....
Marie
London
United Kingdom
2 Updates & Rebuttals
R
Edinburgh,Europe,
United Kingdom
This is a good company and the report against it is absolute rubbish
#2Consumer Comment
Sun, April 05, 2009
I made my 1st purchase from Watchfinder (Rolex) in February 2009, from start to finish they were professional, helpful and provided excellent service, I was completely satisfied with the watch I received and can wholeheartedly recommend Watchfinder, as this is my 3rd Rolex and will not be my last I regularly keep an eye out on their website to see what is new. To summarise; the report against watchfinder is obviously sick & malicious rubbish against a genuine company with excellent service.
Watchfinder
Maidstone,Europe,
United Kingdom
I am Sales Director at watchfinder.co.uk This complaint has absolutely no basis in truth.
#3REBUTTAL Owner of company
Thu, February 26, 2009
To Whom it may concern, and "Marie". This same complaint has been posted on a number of sites. It first came to my attention towards the end of 2008. I responded asking the complainent to contact me so I could identify the order and address any issues. I have had no response to any of my emails. I would expect that an offer of immediate investigation by a company director to be greeted with some enthusiasm by an individual making such claims. If the complainent "Marie" would like to contact me. You already have these details but my direct number is still ++441622 621801. My email address is still [email protected]. Contact me and I can address the problem. If anyone reading this is at all concerned about dealing with watchfinder.co.uk get in touch and we'll put you in touch with some existing customers who will answer any questions you may have about us. Alternatively you can contact me direct. Regards Matt Bowling Sales Director Watchfinder.co.uk 01622621801
