- Report: #494644
Complaint Review: WCCL Network - Whitecliff - Karl Moore - SWREG - Internet
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WCCL Network - Whitecliff - Karl Moore - SWREG
Internet, United States of America
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WCCL Network - Whitecliff - Karl Moore - SWREG CONSUMER BEWARE. SLEAZY. Poor Products. No Refund when say they will. Internet
I bought to items from these jerks: Evidence Blaster and Best Anonymous Browser (BAB).
Evidence Blaster down load was successful and it seemed to work.
I down loaded BAB and it froze my computer wiping out three programs. It took me hours to get it up and running again'
I read the terms and conditions before I committed by charge card.
The terms and conditions state in REFUNDS Section 7.2 the consumer will be refunded if not happy with the products purchased.
Well I was not the least bit happy.
I communicated with a guy named Alan and then a guy named Brandon.
They told me I had to go to my anti-virus and 'introduce' BAB to it. And do the same once it was downloaded. Well it didn't down load as the anti-virus wouldn't let it because it designated a virus.
Communication went back and forth and back and forth. Meanwhile I was asking for a refund. I was told I wasn't getting a refund.
I quoted the Refunds section and section number. They never addressed it. They said I was not getting a refund.
I was ripped off for a considerable amount of money. Too much to give to those jerks.
DO NOT BUY ANYTHING FROM THIS GROUP. THEY ARE CROOKS. I COULD NOT FIND A CONTACT PHONE NUMBER OR ANY ADDRESS TO DIRECTLY SPEAK WITH SOMEONE. I REQUESTED THEY GIVE ME A NUMBER. NEVER HAPPENED. THEY NEED TO HURT BIG TIME!!!!!!!!!!!!!!!!!!
Evidence Blaster down load was successful and it seemed to work.
I down loaded BAB and it froze my computer wiping out three programs. It took me hours to get it up and running again'
I read the terms and conditions before I committed by charge card.
The terms and conditions state in REFUNDS Section 7.2 the consumer will be refunded if not happy with the products purchased.
Well I was not the least bit happy.
I communicated with a guy named Alan and then a guy named Brandon.
They told me I had to go to my anti-virus and 'introduce' BAB to it. And do the same once it was downloaded. Well it didn't down load as the anti-virus wouldn't let it because it designated a virus.
Communication went back and forth and back and forth. Meanwhile I was asking for a refund. I was told I wasn't getting a refund.
I quoted the Refunds section and section number. They never addressed it. They said I was not getting a refund.
I was ripped off for a considerable amount of money. Too much to give to those jerks.
DO NOT BUY ANYTHING FROM THIS GROUP. THEY ARE CROOKS. I COULD NOT FIND A CONTACT PHONE NUMBER OR ANY ADDRESS TO DIRECTLY SPEAK WITH SOMEONE. I REQUESTED THEY GIVE ME A NUMBER. NEVER HAPPENED. THEY NEED TO HURT BIG TIME!!!!!!!!!!!!!!!!!!
1 Updates & Rebuttals
Karl
Not Applicable,Alabama,
United Kingdom
ISSUE RESOLVED
#2REBUTTAL Owner of company
Mon, January 18, 2010
Sirs,
I have reviewed this issue and checked into this complaint.
"Best Anonymous Browser" and "Evidence-Blaster" are very high quality privacy tools. They do however require a degree of technical competence in order to begin use.
I don't understand how the application may have "wiped out three programs." I am also not sure how you have interpreted the comment regarding "introducing" the application to your virus program.
Without your order details, I cannot look into this further -- however would state that there appears to be some technical confusion.
Regarding refund policies: with these two products, we do not offer a refund policy, as trial versions are available.
For example, on the Evidence-Blaster homepage, we state that you should download the trial version BEFORE purchasing.
The terms and conditions actually stipulate that refunds for these products are at our discretion.
I would be happy to further review this however, if you get in touch with your team :)
Kindest,
James Dunn
