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I bought a water distiller in August 2008. I called first to ask about a warranty and was told it had a 1 year limited warranty. The distiller produces foul water and I called customer service to ask about returning it. I was told no returns, and was insulted by the sales person saying I was illiterate because I couldn't read that all sales were final. I asked to speak with a supervisor, he refused and insulted me further, going on to say that I could ask what color his shoes were and it wouldn't get me anywhere. I asked for information on the manufacturer, he wouldn't give me any. No warranty booklet was enclosed with the packet. He said I was stupid because I didn't push number 2 for customer service instead of sales, so I called back and pushed 2 and left a message. The same person called me back and finally disclosed that they were the manufacturer and that no the warranty is only a courtesy, no written one available. On it on it went. Stay Away