- Report: #895833
Complaint Review: WEB.COM - Internet
Reported By:
Dennis -
DIberville, Mississippi, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
WEB.COM
Internet, United States of America
Phone:
904-288-4331
Web:
www.web.com
Categories:
Business Rating:
(0)
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WEB.COM Becky Sales Rep Still waiting for refund and sales rep will not return my calls. Internet
The simple facts are that Becky sales rep with Web.com assured me that I would receive a refund after I cancelled the service 3 months ago. Sales rep refuses to return my calls must have left over 50 messages last three months. Called their customer service line and was told to bad period. Very unprofessional company and sales staff. Stay away from this company
2 Updates & Rebuttals
r1007
Biloxi,Mississippi,
United States of America
Responded
#2Consumer Comment
Sat, July 07, 2012
Hello
I responded to your request via e-mail as you suggested in your rebuttal. That was 3 weeks ago. It is obvious where your rep Becky get her customer servcie skills. Three weeks no response.
Well I quess I wil now have to file a complaint with FTC BBB and my states consumer protection office just to get back $94.00. Sad very sad!!!!
Dennis Riccio D'Iberville, Ms
Web.com Executive Response Team
United States of AmericaResponse from Web.com
#3UPDATE Employee
Mon, June 18, 2012
Dear Dennis:
At Web.com, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name and your contact information to our support team via the following link: http://support.web.com/.
Thank you for your help, and we look forward to hearing from you.
Executive Support Team
Web.com
