- Report: #1248436
Complaint Review: web.com - Internet
Reported By:
watchoutfor web.com -
West Chester, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
web.com
Internet, USA
Phone:
855-832-1882
Web:
http://www.web.com/landing/websitebuilder.aspx?trkID=SEMX6W48rW&clickid=RmZ0yl20806523S0KARtGQGkUkX1
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
web.com David Brown - CEO and PresidentKevin Carney - CFO web.com is charging money for doing nothing , for non-existing sites don't know Internet
Dear Sir/Madam,
About 5-6 months ago I was trying to open an Internet web site to advertise our summer house at the shore. I was able to get a domain name after which I was required to provide my credit card information in order to proceed. I entered that and also entered my husband's name so that he would feel like he was also a part of the whole thing. The DIY (one of ther options they were selling) was very complicated and it was adversited for $4.99 or so. I tried to create web pages, didn't get anywhere so I logged off. Next time I tried to log in or tried to call the company, I was told each time that I wasn't the contact person and so they could not help me. I didn't think any of it and thought it just didn't work and since my web site didn't have any content and was never published on the Internet it was closed for inactivity by the web.com company. To my surprise, I found out later that they have been charging my card each month $32.95 for some services they could not explain. After they couldn't withdraw my money (I closed that CC), the company suddently was willing to talk to me and 'accept' me as the contact name which could be easily done earlier also by verifying the name on the CC. They told me they are charging $32.95 customers for whome they do nothing. For those they help, they charge $114.99!
I believe this is another form of those 'American greed' scams that were going on with the stock market and now are going on with Internet companies like this one. I am sure I am not the only customer that got stripped out of my money which, apparently, I cannot get back.
Please investigate and help if not me but people like me; or prevent this scam going further.
Thank you
Sincerely yours,
1 Updates & Rebuttals
Executive Support Team
Jacksonville,Florida,
USA
DIY Web Services
#2UPDATE Employee
Fri, September 04, 2015
Dear West Chester,
We appreciate your comments. We are sorry to hear that your experience was not what you expected, and seemingly below our usual standards. We do currently serve over 3.1 million satisfied customers and maintain an A+ rating with the BBB. However, we recognize that issues do arise on occasion and we always seek to learn from them to improve our processes and customer interactions. If this issue has not been resolved, we asked that you contact us at: http://feedback.web.com/e63t/
Sincerely,
Executive Support
