- Report: #579376
Complaint Review: Web.com - Internet
Reported By:
Jill -
Fort Worth, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Web.com
12808 Gran Bay Pkwy West 32258 Internet, United States of America
Phone:
Web:
www.web.com
Categories:
Business Rating:
(0)
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Web.com Fraudulent charges continue after telling them no more. Internet
I know it was my own stupidity to give them my credit card to begin with. I told them that it would not be the card the company would use if we decide to go with them. The saleswoman insisted a card was necessary just to create the account to send me a sample web page for us to review. She asked us a couple questions about our company/development and said she would send it to us to look at and we would not be committed in any way. We have a residential development in Texas. For the sample page she used pictures she had on file of a beautiful lush golf course probably from the Carolinas. Nice large pines. I thought it looked nice. I presented it at the next company mtg and everyone liked it. We needed to get our own pictures, plat, and price sheet and mke the necessary changes to the wording. We have had projects and taxes to deal with so the person who would handle this has not completed it. In December they charge my card. I called them complaining and they said my silence was the same as agreeing to the charge. I had got emails and forwarded them to the guy handling it. Neither of us were reading them and putting them in a folder till we decided to start working on this. They refused to refund. I flat out told them they do not have approval to ever charge my card again. They put my account on temporary hold until Feb 23. I told them I would contact them when they could lift it, I did not wnat their version on the web, and would give them another credit card at that point. Once again stressing not to charge my card $94.95. To be safe I put a block on my card for 2 weeks. On 3/8 I lifted it and that day they charged my card. I cancelled my card and have to put in another claim for another $94.95. I'm eager to see what they do. There is no way they can say I approved this one.
1 Updates & Rebuttals
Web.com Customer Satisfaction
Jacksonville,Florida,
United States of America
Full Disclosure of Terms Is A Part Of Our Process
#2UPDATE Employee
Tue, March 30, 2010
The website package described in this complaint is called eWorks! XL. This is a product designed for small businesses where they receive domain name registration, site design, e-mail accounts, online marketing, hosting, ongoing modifications service, and a toll-free trackable number for their business. This is done without any set-up or one-time fees, and then each small business is given 30 days of service at no cost to get their website the way that they like it with on-demand modifications service. We collect billing at the time of the sale so that we are able to bill for our services following the initial 30-days. This process is fully disclosed during our sales process, and a recorded confirmation is read by our salesperson to the business owner. During this recorded confirmation, the business owner must identify and agree to 3 items, 1) that they are over 18 and authorized to order the eWorks! XL package for their business, 2) their full name, company name, and title, and 3) that they authorize billing to occur following the 30 day free period. If these terms are not agreed to - and each recording is independently audited by a separate Department - then the sale is not processed. We also send out follow-up communications to accountholders via e-mail - or if they do not have an e-mail address on file with us via postal mail - reiterating what they have ordered and what the next steps of the process are.
We sympathize with the misunderstanding of this small business owner since it appears the communications were ignored, however, the way our websites are fulfilled and our billing occurs is something we disclose and verify up front. We would like the opportunity to work with this small business owner to, 1) get their website up and running in a manner that will benefit their business, 2) that will ensure they fully understand when and how billing is to occurm, and 3) to restore their faith in our services and help them to understand that we want to aid them in being successful online.
We welcome contact, and can be reached at our corporate office telephone number listed below.
Web.com Customer Satisfaction Department
(904) 680-6600
