- Report: #1234951
Complaint Review: web.com - West Jacksonville Florida
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Author Confirmed
Why?
web.com
12808 Gran Bay Parkway West Jacksonville, 32258 Florida, USA
Phone:
904-251-6156
Web:
www.web.com
Categories:
Business Rating:
(0)
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web.com CEO David Brown FRAUD! FRAUD! FRAUD stole Almost $14,000 from me West Jacksonville Florida
In 2006 I was solicited by phone and agreed to a one month trial for a website. It was nothing special, so I cancelled the site. Now, in 2015, I discovered they have been taking $136 plus each month since the cancellation ...and of course have no record of my canceling the transaction that has amounted to nearly $14,000.
The question I ask myself is how did they get away with this for so long? The answer is age. I am age 76, in 2006 I was 69. And, with a younger wife, she has become my lifesaver and works extraordinarily long hours 7 days a week, just amazing.
And, she tells me she has repeatedly tried to get it to stop and just never could take the time away from her "job" because the cost of the time taken from her job was always greater than the sum at hand. And, due to my condition, she lovingly shielded all financial information from me, so as not to upset me.
This company is simply heartless and according to the prophesy of BC Forbes will ultimately go out of business, because of how they treat people. No matter how big and successful a company may be, if they treat other human beings shabbily, it's not a matter of if, but when they will go bankrupt, according to the great business philosopher and founder of Forbes Magazine. e.g. General Motors and others. GM was bailed out and has since revised their policies and back succeeding in business as a "new" company
To think that I am forced to forgo treatment and nutrients due to not having enough money and not able to work at this moment, while I discover that I've been ripped off by this fraudulent company, makes me cry! Because, if and when I do get this money back, I am told that I will be able to restore my health and be able to return to work.
It certainly makes me feel that the publicity about the rich getting richer and the poor getting poorer due to greed is indeed accurate. David Brown the CEO of Web.com claims in an interview article that he does the right thing. Given my personal experience that's Pure NONSENSE and an obvious lie. Come on Mr. Brown, what can such behavior ever accomplish?
2 Updates & Rebuttals
Thank you for offering to address my concerns
#2Author of original report
Fri, June 19, 2015
If you want to contact me, simply write me at *************** and if you want to talk on the phone, I will provide my phone number by email.
Because the link you provided me to submit my contact ioformation requires customer ID and I am not a customer, that's the reason I am seeking a refund!
Executive Support Team
Jacksonville,Florida,
USA
Website Service
#3UPDATE Employee
Fri, June 19, 2015
Dear Mr. Bell,
Thank you for your comments. We value all feedback and use this information to conitnually improve our internal processes, service offerings and customer interactions. We would like to address your concerns regarding these charges, so we ask that you send us your contact information and details of this post via the following link: http://support.web.com/
Sincerely,
The Executive Support Team
