Complaint Review: Webmarketingsource.com Visible.net Captures.net - Redmond Washington

My name is Louise and I began this online business venture with the sole intention of helping women who have Special Needs Children and/or are Caretakers trying to make a living from home. I planned on providing them with a web store that was all set up with everything they will need to get them going and of course it would be free of charge. This first store was going to a widowed single mother who has a severely autistic child and is in financial need, as are many in today's economy. Now that being said, I would like to express how this whole experience has caused me to become so ill, but I have not given up my desire to help those in need. I will not let up in my efforts to recover my money so as to continue with my original plan. I just need to let the public know about Webmarketingcource.com, Visible.net, and Captures.com, they are smooth talking rip-off artists, especially Eric S. and Andrew.

I was looking for a "Turn-Key" web store, due to the reason that I was busy with prior obligations. I thoroughly explained my situation and what I was looking to do for the young woman who I was planning to give the web store too. I spoke with Eric S. from Captures.com and he verbally promised us that they would provide me with a top of the line, one of a kind website. Also he promised that they would teach us everything that went into running the website and in the end she would know how to run it herself. Then she in turn would train the next woman who receives a web store from me. Eric said they could provide exactly what we needed everything all set up and ready to run and a webmaster to continue helping us, but the store I was in need of would cost me 3X's what his website advertised. I was trying to help someone become self-sufficient. So we decided to give it a go, Becky and I.

DECEMBER 27, 2007

We spoke with Eric in regards to building us a retail website, not an e-commerce store because I had just gone through an ordeal myself with trying to set one of those up. So I was looking for one that was completely "Turn-Key", due to the reason that Becky and I were busy with prior obligations. We thoroughly explained our situation and what we were looking for as we spoke with Eric and he verbally promised us that they would, then he restated that he would personally make sure we were given a top of the line one of a kind website and that went into running the website would be taken care of and in the end, all we would have to do (and they would teach us), is learn how to update it and maintain it.

After Eric had closed " the deal" with us, he passed us over to Andrew who would handle all the paperwork and finance part of "the deal". Andrew stated that they could not begin until a payment was made too quote, "get the ball rolling, end quote. At no point and time did they suggest we read over the contract or was it even suggested that we look at it closely and call them back. So we made a payment of $4200.

During our talk with Eric he had been showing us various samples of completed websites online and when he passed us over to Andrew he continued to tell us about what they were planning on doing for us, at the same time asking if we could scroll down to bottom of page and click continue, that was it. Never we were informed that we were providing a click thru acceptance to anything.

Note: Never did they suggest or even hint to the point that we Had to do anything other than wait till it was finished and that wouldn't be till the end of January 2008.

JANUARY 27, 2008

WE did not hear anything from there office until we received an email from a Sal Hakim, (whom we had never even heard of), requesting another installment of $4200, so acting out of good faith, we paid it. Also that same day after receiving our payment, Mikelle from Webmarkwetingsource.com, (another different person) sent us an email requesting that we fill out a website checklist.

THIS IS AFTER WE HAD PAID $8400.00 FOR A TURNKEY WEBSTORE COMPLETE. (This was supposed to s include logo, domain name, drop shipper(s), merchant account, cart set-up, etc, everything for the price I paid.)

We tried to correspond with Eric, via telephone but were unable to reach him. We reasoned since it had been Eric who had promised us from the beginning that this would be taken care of. He of course, was not in the office at the time, and we also learned he had been promoted.

Becky said she would complete it to the best of her ability and emailed it back to them on February 7, 2008. We both discussed the fact that, had we known the answers to the questions on the checklist to begin with we wouldn't have needed their service. We deduced at the time that if they hadn't even answered the basic of questions at this point then they hadn't' even started developing our store yet. We decided to go on what Eric had promised us and no one else had thought to correct upon our subsequent correspondences.

FEBRUARY 19, 2008

Received email from someone different yet again, Ashton A, stating they still needed more information and for us to pick out a drop shipper as well. It's one thing when you don't pay for something and understandably so,

FEBRUARY 21, 2008

We replied to the email, saying yes to scheduling a meeting and stated that when we first discussed the web store Eric had said they could do that for us and would, as well as taking care of the domain name. For these very reasons we had sought professional help and were willing to pay them for there experience and knowledge on the matter.

FREBRUARY 27, 2008

We received an email this time from Andrew requesting we pick a drop shipper. Then an hour later Sal Hakim emailed me requesting the 3rd and final payment of $4200. Acting on good faith I paid them. Sal also sent us a list requesting that we pick a drop shipper from them as well.

MARCH 11, 2008

Becky emailed Ashton, (we had never had a meeting with anyone as we had wanted too). She wanted to make sure they had the correct information on file for the domain name we already owned, we had decided to go with a domain that we already owned since we had not heard back from them.

APRIL 28, 2008

My office manager brought to my attention a $79.99 charge that was being paid to Captures.com, Redmond,WA., from my account. I never authorized any such payment to be made to them. Especially when there is no store!!!!!

JUNE 26, 2008

Becky emailed Andrew at webmarketingsource.com to find out what had happened with the store, she never received a reply.

OCTOBER 12, 2008

Emailed Eric to see what had happened to web store. I never heard from him. So we telephoned their main office in Washington and spoke with an individual.

We spoke with someone who informed us that they would have Eric get back to us finally.

He finally returns our call and continues to persuade us to give him/them another chance and start all over again. I had requested a refund at the onset of our conversation but was ignored and so I stated that, he can begin again by him giving me my money back and he can keep his one page store to no-where-land'.

NOVEMBER 6, 2008

Sent a personal email to Eric, providing him with an opportunity to refund me my money. I have heard nothing from him as of yet.

To be honest this experience has left me feeling so sick and I have spent more than a couple sleepless nights agonizing about this web store, because even though there is no store there is still the financial need, now more than ever for women who need the help.

I HAVE MORE TO SAY BUT THIS REALLY MAKES ME SICK , SO I WILL ADD MORE SOON.

LOUISE

San Diego, California

U.S.A.