Complaint Review: WeHaul Moving Nationwide RelocationStefano DisorboCamille Weston - Fort Lauderdale Florida

I have used WeHaul Moving for several moves between offices. Although they use separate companies for the actual moving, the prices have always been reasonable and straightforward. They provide a detailed invoice to their clients, so there should be no question about what the charges are for.

The sales people, I feel, are not overly aggressive, and not high-pressure like car salesmen. They are just trying to secure business in this tough economy.

The estimate increased due to the change in the estimate. The carriers within our network are licensed and insured and do not bid on our jobs.

If that were the case, then why did the shipper get a call indicate We Haul personnel underestimated the total for the move and that she would need to provide an additional deposit? That's the biggest scam of all, next to the scam you listed where the customer all of a sudden "forgot" to put items down on the inventory list. If someone from We Haul actually went to the residence and did a physical inventory prior to the move, there would be no garbage like "forgetting" something off of an inventory list - because there would not be an inventory list prepared by the customer. If something were forgotten - that would be on you!! The reality is that the reason the "estimate" went up is because none of your sham movers would do the move at the price you put up on your board for movers to bid on. If you want to fool yourself (and others) into thinking you did the right thing - I guess that's up to you. I just think those who read this ought to know the truth and not some less than clever spin on what you think is the truth.

We agreed to coordinate Ms. Newhouses relocation from Littleton Colorado to San Diego California with pickup to be performed on the estimated dates 1/5/08 to 1/6/08 and delivery to be executed on the estimated dates of 1/7/08 to 1/20/08. Ms. Newhouse obtained our services on 12/31/07 and wanted her goods to be picked up by 1/5/08 or 1/6/08. Because Ms. Newhouse wanted her goods picked up under short notice, our representative was trying to make sure that we received her paperwork in enough time to secure the carrier to service her move. Our company does not believe in misleading or misinforming our customers. Ms. Newhouse was given an estimate based on the items she informed us she wanted to move. We forwarded Ms. Newhouse a copy of the furniture list which shows the items she wanted us to move. After reviewing the items on the list Ms. Newhouse told us she forgot to add item(s) and wanted to revise her furniture list to include a large hutch that weighed approximately 1,799 pounds which increased the total estimated weight of her household items as well as the total estimated cost of her move. We emailed Ms. Newhouse all the paperwork concerning her move. Ms. Newhouse was looking to move quickly and by the time she returned her paperwork she was already within her cancellation window. We provided Ms. Newhouse with the services she hired us for. She was given a discount on her move; her goods were picked up and delivered within the timeframe requested and as a courtesy we offered to refund her $203.44.

Peggy, I thought I'd help you out a bit, but I can't find a license for a company called "A Alliance" in CA. Either they're not local in CA, or they're not licensed. Do you still have your paperwork? Did you move within CA, or from another state to California?