Sebrina
Texas,#2Consumer Comment
Wed, December 23, 2009
this company also did a cross-country trip from san diego to virginia for me. of course, they used some cheap third-party mover who was not gentle with my furniture. They claimed that i violated the allotted space in my contract, which i obviously did not as shown in the initial measurement. During travel the divider was clearly moved. you could see the marks of where it originally was still on the wall of the truck. steer clear of these movers and find someone who wont scam you for an easy buck.
We Haul International
Fort Lauderdale,#3UPDATE Employee
Tue, December 30, 2008
We agreed to coordinate Mr. Marrion's relocation from Mission Viejo California to Niagara Falls Ontario with pickup to be performed on the estimated dates 11/29/07 and delivery to be executed on the estimated dates of 12/4/07 to 12/14/07. Our company does not believe in misleading or misinforming our customers. Mr. Scott was given a discounted estimate based on the items he informed us he wanted to move and we located a carrier to service the move. We never told Mr. Scott that we were going to move his goods. We explained to Mr. Scott based on the information he provided to us; his move will be booked as a self service move and he reserved 4 linear feet. We also explained to Mr. Scott he would only pay for the amount of linear feet he was booked at; but if he goes over 4 linear feet then he has to pay for each linear feet used and if he used less linear feet then he would pay for less. To make sure that Mr. Scott understood everything we had discussed with him; we sent him paperwork that showed he was paying for a self service move, he would only use 4 linear feet of space and if he used more space he agreed to pay the additional cost for the extra space he used. Also to guarantee that he did not go over the space he signed for we provided him with step by step instructions on how to measure the amount of space he had available while having his things loaded. All the documents that we sent to Mr. Scott explained everything from what our services entailed, a breakdown of the charges, any additional fees if any that would be charged as well as how to measure the amount of space to use. Mr. Scott has stated we used the Bait and Switch technique when soliciting his business. Our company did not conceal anything from Mr. Scott. Everything we discussed with him was also provided to him in writing. In regards to the additional linear feet used, the terminal informed us after re-measuring Mr. Scott's shipment twice; it showed that he used 10 linear feet instead of the 4 linear feet he was booked at. When we informed Mr. Scott of the additional space used and the cost for the extra space; he told us that he received paperwork that said he only used 5 linear feet instead of 10. At which time we explained to him that he could meet the drivers at the port and watch them re-measure his goods and based on the amount of space it shows at that time that is what he would be charged for. After going back forth between the terminal, the drivers and the port; it was determined that Mr. Scott used an additional linear foot. Because of the confusion with the paperwork and the transport; we did not charge Mr. Scott the remaining balance. Unfortunately Mr. Scott's goods could not be released to him until the additional space and charges were cleared up. If his goods were released to him without trying to resolve the issue he would have been charged for the additional space used; which he ended up getting for free. Mr. Scott was provided with the services he hired us for.