- Report: #598134
Complaint Review: Wellpoint (Anthem Blue Cross) - Woodland Hills California
Reported By:
Philip -
Twentynine Palms, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wellpoint (Anthem Blue Cross)
21555 Oxnard St, Woodland Hills, 91367 California, United States of America
Phone:
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Wellpoint (Anthem Blue Cross) Medical Insurance Woodland Hills, California
In November, 2009 Wellpoint sent me an e-mail advising me that I was not, apparently, taking my prescribed medicine as required. This notification reminded me of a specific complaint that I had not previously voiced. The two issues are as follows:
Because of the situation described in the next paragraph, the last time I had done business with Wellpoint had been April 2008. Had I waited for Wellpoint's notification regarding my blood pressure, cholesterol, and diabetes medicines I would certainly have died in the intervening year.
In April 2008 they sent me an e-mail telling me that upon upgrade of their web site they found that I had two username/password combinations. Wellpoint advised me to immediately fix that problem.
I attempted to return to the web site, using both of the two username/password combinations at issue. Neither worked. When I attempted to use the telephone option the representative could not tell me how to use the web site. I was deeply concerned not only that I had no access to my ordering information, but also that my ordering history was also not available.
I therefore replied to the e-mail they sent advising of my
loss of access and demanding that that access be restored. After literally months of promises that
proved to be false I eventually was told, with what can only be characterized
as monumental superciliousness and hubris, to start over."
So I did. I started over with a local pharmacy.
Because of the situation described in the next paragraph, the last time I had done business with Wellpoint had been April 2008. Had I waited for Wellpoint's notification regarding my blood pressure, cholesterol, and diabetes medicines I would certainly have died in the intervening year.
In April 2008 they sent me an e-mail telling me that upon upgrade of their web site they found that I had two username/password combinations. Wellpoint advised me to immediately fix that problem.
I attempted to return to the web site, using both of the two username/password combinations at issue. Neither worked. When I attempted to use the telephone option the representative could not tell me how to use the web site. I was deeply concerned not only that I had no access to my ordering information, but also that my ordering history was also not available.
So I did. I started over with a local pharmacy.
