- Report: #144418
Complaint Review: Wells Fargo - Austin Texas
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Author Confirmed
Why?
Wells Fargo
Riverside And Congress Austin, Texas, U.S.A.
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Wells Fargo ATM machine eats card on holiday weekend, ding on my credit report Austin Texas
Sunday May 29, 2005 9:45PM
This evening I drove to a Wells Fargo branch ATM machine. I inserted my ATM card and it was pulled in, as usual. Advertisements kept playing on the screen. Hitting the cancel button did nothing.
I immediately called the Wells Fargo hotline and spoke to a representative named Paul. He said the card must be replaced, which may take up to 10 business days.
When this bank issues a replacement ATM/debit card, it is reported to the credit bureaus as a lost or stolen card. This lowers the cardholder's credit score!
The representative insisted that it does not happen, but I have a copy of my credit report showing the last time this happened with a Wells Fargo ATM machine.
Don't let this happen to you! Don't ruin your credit score over a malfunctioning ATM!
Mark
Austin, Texas
U.S.A.
This evening I drove to a Wells Fargo branch ATM machine. I inserted my ATM card and it was pulled in, as usual. Advertisements kept playing on the screen. Hitting the cancel button did nothing.
I immediately called the Wells Fargo hotline and spoke to a representative named Paul. He said the card must be replaced, which may take up to 10 business days.
When this bank issues a replacement ATM/debit card, it is reported to the credit bureaus as a lost or stolen card. This lowers the cardholder's credit score!
The representative insisted that it does not happen, but I have a copy of my credit report showing the last time this happened with a Wells Fargo ATM machine.
Don't let this happen to you! Don't ruin your credit score over a malfunctioning ATM!
Mark
Austin, Texas
U.S.A.
4 Updates & Rebuttals
John
Mesa,Arizona,
U.S.A.
not true
#2UPDATE Employee
Sat, October 08, 2005
i work for wells and am not aware of this being true i worked with the atm area for over 2 years
John
Mesa,Arizona,
U.S.A.
not true
#3UPDATE Employee
Sat, October 08, 2005
i work for wells and am not aware of this being true i worked with the atm area for over 2 years
John
Mesa,Arizona,
U.S.A.
not true
#4UPDATE Employee
Sat, October 08, 2005
i work for wells and am not aware of this being true i worked with the atm area for over 2 years
D
Naples,Florida,
U.S.A.
You could do this.... Go to the BRANCH
#5Consumer Comment
Tue, May 31, 2005
Go to the BRANCH that the ATM is at and see if you can get the card back. But, If you already called for a replacement card, the OLD one WILL NOT WORK. Plus you should find out why the card was retained.
