Complaint Review: Wesley Financial Group A.k.a Westney Financial Group - Baltimore Maryland

REVIEW UPDATE APRIL 16, 2018: Wesley Financial remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Wesley Financial is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Wesley Financial has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Wesley Financial has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Wesley Financial remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]

Ripoff Report Verified™ REVIEW: EDitor’s UPDATE: Positive rating and recognition has been given to Wesley Financial Group, LLC for its commitment to excellence in customer service.

..The information provided in this report is based on comments made by Chuck McDowell during an on-site inspection held by a third party verification company with no biases toward Wesley Financial Group, LLC. .

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business...

Wesley Financial Group, LLC works with time share owners that feel they have been misled during the purchase of their timeshare. The company also works with individuals who no longer would like to own their timeshare. .

Mr. Chuck McDowell, CEO of Wesley Financial Group stated, “We have a competitive advantage because of our customer service department and the length of time the representatives have worked together. Additionally, I (along with other individuals) was the first to complete a timeshare cancellation. Furthermore, I have been in the business for five years.” .

The process for Wesley Financial to start working with clients starts when they acquire leads purchased from sources such as Jarrett Leads, data warehouses, individuals who perform courthouse retrieval, US List, and Google search results for timeshare owners. From there, a customer service representative (CSR) contacts individuals who own timeshares. They discuss the purchase with them to find out if they feel there was anything deceitful during their purchase process. If the prospective client does feel there was deceitfulness in the purchase process, the call is transferred to the vice president (VP) in the resolution department. The VP goes over the process with the prospective client to determine if the individual was indeed misled during their purchase of the timeshare and if they would like to cancel their agreement. If so, the VP sends the client a contract and once received, the cancellation process starts. During this process, if the CSR or VP discovers that the purchase of the timeshare is legitimate, the client will be informed that Wesley Financial cannot perform cancellation services. .

”Wesley Financial Group LLC is ready to offer you a free initial consultation for your time share concerns. We are a consumer rights group that takes pride in assisting our clients by canceling timeshare contracts within the timeshare industry because of fraud, misrepresentation, and/or lies. Consumers are too often pressured into unnecessarily purchasing an expensive timeshare contract. Wesley Financial Group helps clients in seemingly helpless situations by standing by our clients, fighting for their rights, throughout the entire cancellation process. .

The company feels they can internally improve processes and procedures through hiring managers within the company. Wesley Financial states that they are taking steps to make this happen by hiring and training more qualified CSRs. .

McDowell stated, “Wesley Financial’s typical process for handling a complaint goes through the VP of the resolution department, who will contact the client and discuss the complaint with them. We assign a representative in the resolutions department to work one on one with the client and resolve the complaint. If no resolution can be made, we utilize the Better Business Bureau’s arbitration.” .

During the course of the onsite interview, Mr. McDowell described instances when a client was not satisfied with the level of service they received: “When a contract is signed, the client is informed that the cancellation usually takes anywhere from 3 to 6 months to complete, and sometimes cancellations can occur within 45 days. When this happens, clients become somewhat upset because they feel not enough work has been done. When completing a cancellation, we offer timeshare points to the client. Most complaints come from cancellations being performed more quickly than originally stated and are not usually escalated after discussions with our resolutions department.” .

Wesley Financial feels they are working towards their commitment to “do whatever it takes” at the request of Ripoff Report because the VP of the Resolutions Department was hired to head the department and oversee that clients have one on one attention to their individual cases. Mr. McDowell stated, “It means a lot to Wesley Financial, as a company that is an advocacy company working with individuals who have been misled or deceived when purchasing timeshares. It is comforting to know that Ripoff Report has the Corporate Advocacy Business Remediation and Customer Satisfaction Program to ensure that consumers are not being ripped off by predatory companies.” .

Additionally, the company mentioned that Wesley Financial’s only connection to the VO Group is that Mr. McDowell previously held the position of VP of Sales for them. Mr. McDowell was only there for 9 months and left because VO only employed two resolution representatives to handle the entire organization. He did not reel two representative could provide the level of service clients deserved. .

Wesley Financial Group, LLC / Statements from the owner Chuck McDowell. .

”I started the very first timeshare cancellation company in America. Many years ago when you would Google "timeshare cancellation" you would only see one website, now you will see many. If you own timeshare, it is time that you learn the truth. If you feel that have been lied to, mislead or pressured in to buying timeshare, you have the right to cancel completely or reduce your ownership back to the level that you were happy. Give us a call and we will be glad to see if we are able to help you out of your timeshare nightmare." .

WESLEY FINANCIAL GROUP COMMITTED TO TOTAL CLIENT SATISFACTION..

Wesley Financial Group recognizes that complaints posted on Ripoff Report are issues that need to be addressed, not ignored. With the help of Ripoff Report, Wesley Financial Group has taken an in depth look at how the company operates and how customer satisfaction is the number one priority. .

In summary, after our review, which included discussions with Mr. McDowell, Ripoff Report is convinced that Wesley Financial Group is committed to quality delivery of services resulting in total client satisfaction. .

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. .

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works..

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. .

After talking with Wesley Financial Group, Ripoff Report feels Wesley Financial Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. .

Chuck McDowell is the pioneer of the timeshare cancellation industry and it is apparent that he is extremely knowledgeable in his trade. They must be doing something right because they’ve been around for a long long time. .

Ripoff Report believes that the 2 postings on Ripoff Report are false. As stated above, Ripoff Report did a mailing to the 2 people that posted about Wesley Financial Group, no one responded to our offer for the company to make things right with them. We explain in our email to the alledged customer, the member business cannot sue anyone who contacted them or did business with them if they contact us back. Still, no reply. .

Wesley Financial Group has been listed at the top of the search engines on Ripoff Report with no complaints other than the 2 Reports that were filed where no one responded to Ripoff Report. Wesley Financial Group must be doing something right. .

Wesley Financial Group has no affiliation with any other company around the USA and they stand strongly behind the services they offer. Chuck McDowell has had a timeshare company sue him and try to put him out of business. Not only is Mr. McDowell is the only person to ever stand up to a timeshare company, he also beat them in a federal court. Obviously, a company that is out to scam or take advantage of people would not be able to make it through such trials. .

It is apparent that Mr. McDowell is an on-site CEO that is constantly working with and training his employees and personally working with clients. .

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED .

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