Complaint Review: West Corp. - Huntsville Alabama

This is an update to the first report I placed on the site. There was a lot of miscommunication that had occurred and I want to take a minute to correct myself. First of all, I was in the wrong for saying names or pointing fingers. I was not told of what was going on and like a cornered animal I fought back by speaking my mind. Since that time, we are working together to try to resolve the main issues I had addressed. The main points I had made before was: 1. The Bathroom Breaks 2. The Benefits for the employees 3. The DOS Systems 4. Added work without the pay increase. At the time I wrote the letter I was very upset with what was going on at my current place of employment. WE, the employees, were not told that they where experimenting with our facility for a new monitoring system. The only thing we were told is what you will do and what you will not do. We finally received an email near the end of February which let us in on the fact we were being used as an experiment. Speaking for many people there, if we had been told about the experiment upfront, we would have been glad to participate and the extra pressure and emotional turmoil we all felt would not have progressed to the anger, stress and dissatisfaction we all felt at that time. My personal issue was having to ask someone when I could go to the bathroom. I have not lived at home in more than 25 years and did not want to be treated like a child still in preschool. If I had known what was going on I would have been more than glad to give my full cooperation to the company. I have been raised up in the public services field. At the store my parents worked when I was a child, I was highly influenced by both the military and by the local police. I have taken both high school and college courses in Psychology. I have learned that it is human nature which causes us to lash out when we are placed in a corner, much like an animal defenses. When a human being knows what to expect or why something is being done they are more likley to accept the changes and the new rules to the books. A sudden change sets off a warning sign and when it is unexpected or without a reason it can alter behavior in many ways. The benefits: Sadly but true, I cannot take back my anger for the lack of benefits the company has, nor can I change the issue to help future employees. I signed up with the health benefits and after receiving the summery of benefits I had learned that they were merely a supplemental package. For an example; my husband has degenerative disk disease of the spine. He has already had two neck surgeries and is possibly going to need another one. According to the summery of benefits the Health Insurance coverage would pay $1000/year per schedule leaving us with a balance of over $150,000.00 to pay out of our pockets. I am looking at the schedule of surgical procedures as I am writing this and will be more than glad to email anyone who asks for a copy of it. The computer systems: Sadly to say again, I cannot change this for myself or others. The company updated the computers but not the software. The software is the big issue here. Some of the software is still in DOS format. I do not want to point fingers at who is responsible for the software. Everyone in America knows we have a lot of issues when it comes to the American health issues. The government knows we have a problem, but they do not know how to correct it. I am not going to say that the software used by health insurance is the problem. I am going to say that it does have a hand in the problem when the older software is not compatible with the newer computer systems. My last issue, the added work without the added pay equals more stress to the employees. When anyone is given extra work it applies stress to the mind and soul until the new job is learned. Now here is the catcher, more work, more stress, no added pay, no increase in the time to get the job done (that we have been told), having to stay within a given time and provide the best possible customer service a company has to offer and having to ask to go to the bathroom when your bladder is about to flood the Mississippi River. MY question: How would you feel or react to the situation? Final thoughts, I regret the fact that I said a few names and hurt a few feelings by using the first Amendment Rights. My first letter has caught a lot of attention that it should have in some ways and should not have in other ways. I said in my first letter that the company I work for had been great before the sudden changes brought on in January of 2009. I meant it. I had loved my job until that time and would still love the company if they had informed me and the other employees of their intent to inforce a new monitoring system. A simple email sent out to the workers would have saved a lot of emotional turmoil. I know that even though I am writing a recantation letter as a way to defend the companies that I have placed in harm, I also know that I can be fired on the spot for placing the names in the letter to begin with. The names of the people and the companies were wrong for me to mention. I will be an adult and admit I was wrong in doing that to everyone who reads this letter. The facts and actions that have been a result of a bad reaction, I cannot be responsible for nor can I change as I have mentioned in each of the main issues above. I am willing to say I am sorry to those I may have hurt for giving out their names. Unfortunately facts are facts for the issues that not only our company faces, but millions of stock owner held companies around the world face each and every day. FACT: Without the employees you have no company. FACT: Without companies, employees have no jobs. This is a two way street and no one on the road wants to be just a number or referred to as a seat (as was told by a supervisor from a company rep).