- Report: #1209276
Complaint Review: West Gate Resorts - Kissimmee Florida
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Author Not Confirmed
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West Gate Resorts
7700 Westgate Town Center Kissimmee, 34747 Florida, USA
Phone:
407-396-2500
Web:
http://westgateresorts.com/
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West Gate Resorts West Gate Town Center This company illegally charged my credit card for $650! Kissimmee Florida
My family and I signed up for a vacation package with West Gate Town Center in Kissimmee, FL. The only stipulation was that we needed to attend a 90 minute presentation regarding time shares. The lady I was assigned to, Elizabeth, cancelled our appointment 30 minutes prior to the appointment time. Then I spent the next 4 days trying to track her down to reschedule. Once rescheduled, she showed up 45 minutes late for our meeting! No apologies or anything.
After 30 minutes of eating and being intterrogated about my vacation needs we were dismissed from the presentation. Two days later, a $650 charge showed up on our credit card bill. I called the resort and the corporate center and they flat out called me a liar. They are making up lies about the situation to justify illegally charging me the $650.
Finally, "upper management", said they would split the difference with me. I agreed, she processed it, and then gave me a confirmation number. I informed her I was going to file as many complaints as I could about this company. That's when she turned ghetto on me! Said "Oh, well you're going to do all that?! Let me just reverse this refund now then." She was recoreded and witnessed saying she was going to refund the money and then reverse the refund. This is not the way you treat people! I plan to tell everyone I know and write as many reviews as I can to let people know that these guys will get your money any way they can.
