aleciasmith1
Selma,#2UPDATE EX-employee responds
Mon, September 26, 2016
Things weren't quite that bad from 2004 to 2007 but I guess they were getting there. That's how long I worked there. I felt that there were unrealistic expectations regarding call times and verbiage used on calls. Your very job hung in the balance over who in Quality Assurance that day drew the short straw to hear your call. The rules and guidelines were always changing. When I was employed there, it was when Cingular Wireless had acquired some of AT & T's wireless customers. It was a mess helping existing clients move from their A T & T phones and plans to equivalent Cingular ones. This was back when Best Buy and Wal-Mart had just started offering phone activation and there were plenty of gliches.
Not to mention crooked resellers trying to sell already activated phones with expired airtime. I left because I was very dissatisfied. It was real easy to lose your job. Three write-ups was all it took. My best experience was when I was part of the Admin Team that was dissolved several months later and I had to return to the call floor. The call center cubicles could be found in disarray if previous occupant hadn't cleaned up behind themselves. There was a degree of favoritism. No one was that unprofessional on the floor as discribed in the report but then young people were the primary individuals hired. It is hard to trouble shoot a customer's issue without correct information... I only ran across this article when searching for employer contact info for another job...
Selma Needy
Robert G.
Carson City Nevada,#3UPDATE EX-employee responds
Mon, August 10, 2009
I worked at West Teleservices from 1/08 until I was fired on 9/08. The worst management imaginable, as they have decision makers and managers who make no more than .50 cents above the people who do the real work. $11.50 an hour. This leads to power tripping morons who think they are managers but are making a wage that isn't even equal to a grocery store cashier. This hellhole is really only run by three people, who answer to Omaha. Flea bed for homosexuals and deviant individuals espousing gothic lifestyles. Company not really interested in nurturing relationships with its key and only customer AT&T Wireless clients, but instead uses time metrics designed to get the caller seeking help off the phone as quickly as possible. Total scam by Omaha based West Teleservices designed to underpay highly skilled individuals. Revolving door human resources, churn and burn no wonder all the U.S. customer service jobs wind up in India.