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Western Dental Centers Mislead, Overcharge, Disrespect and Harass the Customer - That's their way of doing business Glendale, Arizona
This company gives the impression of being "low-priced with easy payments". This is not the case! I went to them to get a single extraction that did not require any more than a couple of twists of the tooth to get it out. They talked me into signing to have more work done later and also to have a "partial" cleaning done during the same visit. All in all, for the work I had done that day, plus the upcoming work, which included two roots canals, more extensive cleaning, and a couple of caps and/or another possible extraction, the total amount came to just over $2,000, with payments of $217 per month. It seemed reasonable enough at the time, so I agreed to it.
However, upon leaving the office after the first procedure, I was told that even though I was paid up for what I owed that day, I would be receiving calls for further payment and was told to "ignore" them and that I would be billed for the rest. Within one week I began receiving calls for payment, even though I was current on my payments, and it never ceased. They called my home at least two or three times a day (and night!) from that point on until I was paid in full, and I continued to receive calls even after that, stating that I still had an "outstanding balance". The amount I ended up paying for the "non-surgical" removal of one tooth, which they listed as a "surgical extraction", and a "partial cleaning" was over $700. Mind you, this was the "reduced" amount, from the amount of $1200 that they originally wanted to charge me. It took numerous discussions to get the amount lowered. By the way, on a good note, the gentleman I dealt with on this was exceptional in his handling of my account. He is the only person I spoke with that tried to help me and did an excellent job.
Meantime, I had gone to the office to ask how they could justify charging me that much for so little work having been done and they gave me nothing but a stupid look, very disrespectful treatment, and no answers other than, "Sorry, that's what you owe". They could NOT justify the amount! I will NEVERdo business with these people again! On a final note, I would just like to say that the whole "clinic" appeared to be more of a "training ground for students" than an actual, legitimate dental facility. I am paid in full, according to the "settlement agreement", but my account has not been "closed" as of yet and shows money is still owed. So, now I am just waiting to see if they will honor their word, and close the account, or if I will be looking for an attorney to settle it once and for all. What a joke this place is! My mistake was in not doing more investigating before I went to them. People, please do your homework. It's worth it!