Complaint Review: Western Dental/Sychrony Financial - Victorville California

We got another Bill a week ago from the finance company, through Western Dental, stating balance ZERO. So I am assuming WD paid the money back to them. So this has finally been resolved. Of course, it never should have got this far in the first place.

I have seen this with other patients as well, and this is what I did:

Go back to the office the supposed work was done with your wife. Have her demand a copy of the medical records which california law requires they give you at no cost. At same time, bring your cell phone and put it on speaker phone and call the police department for that county so they can hear you do this and let them know you need an officer there to take a report of credit card fraud, that they charged you when nothing was done there. This is grand theft. It also borders on civil matters, but again a police report helps you greatly. This might get them to fix the matter right then and there, but if it doesnt, you can at least get the records showing what was done and what wasnt. If the records show the work was done, go see another dentist who is willing to put it in writing from an examination that there was no work done. With a police report, and statment from another dentist (not another dentist from another western dental) look up similar reports here and print them out. Now for the fun part:

In california, small claims court if you file, neither you nor the defendant may use attorneys. This is great as they cant use their top paid attorneys to steal from you, or scare you into a cornet to accept any of their crazy settlements. File a small claims lawsuit in the county either they are from, or your bank. Submit coppies of her medical records, the bills, and police report, and though it states not to include the cost of filing fees when suing, include them anyways as most judges will allow this. 

Go to court, show everything, and let the judge decide. 

When you most likely win, and huge chances you will if what you stated above did in fact happen, you forward the judgement to the credit company and western dental. The credit company will have to leave you alone and remove any info from your report. Hope this helps.

We already have your email address. We have already contacted you. My wife also called corporate, again 5/6/16, and was instead transferred to Victorville, again, of which they blamed this all on my wife claiming that she did not "properly cancel her appointment". Then said this will all go away in 16 to 21 days. Of course, we have been told that before already and it is now 3 months. This should never have happened, much less continue to happen after the first phone call.

We'll see, if it taken care of... again.

We are very sorry your experience with Western Dental did not meet your expectations and apologize for any frustration this has caused. Out of respect for your privacy and HIPAA regulations, we cannot discuss specifics of your visit in this public forum. However, we would like to get you the resolution you are looking for and urge you to connect with Jessica, head of quality management. You can reach her at (714( 571-3302 or if you prefer email at [email protected]. 

Again, thank you for your comments and we hope to hear from you soon. 

Sincerely,

Patient Care Team