Lesli
Naples,#2Consumer Comment
Fri, October 03, 2003
Shame on Texan Ford! Auto Warranties are intended to protect the consumer from mechanical failure after they have purchased a policy on a car that is pristine - to be "pristine" would be a car that has no mechanical defects at the time of sale - this Lemon you were sold does not qualify as nice unless it's beauty is more than skin deep - not so with a car having so many problems - in 10 days you find "five claimed service issues(gas struts-2, a defective power window motor, a stuck door latch, computer center operation and brake related items)" how can someone in good conscience sell a car in such a state of disrepair. Teaxn Ford first should not sell junk and expect the car to be fixed by another party - in this case the warranty company - had you refused the warranty maybe you would have been "stuck" yourself,or MAYBE they would have fixed the car as it should have been at the time of sale. Service contracts are not designed to replace the idea of actually putting a car on the market that is mechanically sound. You should have a mechanic do a prepurchase inspection on your next investment in a car if you have no mechanical saavy, and how can you ignore the deceit Texan Ford tried to pull over on you AND Western General!
Steve
Tampa Bay,#3Consumer Comment
Sun, June 29, 2003
Thomas: Your complaint should not be against Western General/Fireman's Fund but against Texan Ford. They sold you a car that in reality is a piece of junk, you purchased your vehicle on June 9th 2003 and on June 12th 2003 you complained of problems this is referred to as "pre-existing conditions" Texan Ford should have paid for your vehicle to be fixed not Western General/Fireman's Fund. You did not mention but I would guess your vehicle had in excess of 100k miles on the odometer when you purchased it the coverage you purchased is "limited-stated component" and is no where near as you described the maximum. I am not trying to stick up for Western General/Fireman's Fund, Texan Ford I am just trying to help you better understand why. I hope this helps,