- Report: #1176728
Complaint Review: Westgate Resorts Smoky Mountains - Gatlinburg Tennessee
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Author Not Confirmed
Why?
Westgate Resorts Smoky Mountains
915 Westgate Resort Rd. Gatlinburg, 37738 Tennessee, USA
Phone:
407-355-1000
Web:
Westgate.com
Categories:
Business Rating:
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Westgate Resorts Smoky Mountains Paid a $50.00 deposit for damage Gatlinburg Tennessee
Stayed at Westgate Resorts from 9/2/2014 to 9/8/2014 had a great stay. When I returnedhome I seen that I had a $9.99 charge on my credit card. Called them to ask what this was, they informed me it was a Wi-Fi charge. When we checked in was told if we wanted Wi-Fi it would be $9.99 per day we informed them we did not want it or needed it. (most places provide Wi-Fi these days) I called them told them we never used their service and did not even know how to use it and to refund our money. Assitant manger Cory said he would not refund the money that someone in our party had connected to it. The only people staying there was my wife and I. This place has around 800 rooms if they did this to everyone every week this would be around $8,000 per week its not hat much money just the principal of it. We were going back in December to take our family of around 15 people, which won't happen now even with a refund.
2 Updates & Rebuttals
Houresp4
Danville,Kentucky,
That's what I thought !!!
#2Author of original report
Mon, September 15, 2014
You are correct that you need an access code. Of which we did not have nor was we given one to access your Wi-Fi way to expensive. How many other people to you Rip Off daily?
Westgate Guest Relations
Ocoee,Florida,
WIFI Amenity.
#3UPDATE Employee
Mon, September 15, 2014
We understand you encountered issues during your stay. Unfortunately, in order to access the WIFI amenity, it requires any access code. If the access code was provided to the guest and they’ve entered it, this gives consent that the guest has purchased it. We certainly look into ways to expedite our guests concerns by further looking into each situation.
We regret to hear that this is preventing you from returning. Your feedback is greatly appreciated as it lets us know we need to reevaluate our current offerings and services. We hope you will give us another opportunity to serve you when your travels bring you back to the Gatlinburg area.
