Complaint Review: Westlake auto finance - Nationwide

First until the loan is paid off, regardless of if you have the car, you are still responsible for the payments. Let me say this again...no longer having the car does NOT negate your responsibility to make sure the loan is being paid.

This means that if you have a payment due and they have not received the payoff, the payment is still owed.  As such they will make collection efforts.  So you got a collection call because you had a payment due, the "Well the Check is in the Mail" just doesn't cut it anymore.  The "Well I told them I sold it" has about as much value to them as a plugged nickel.  Because for every person who did sell it, they probably have 20 other deadbeats that day who said the same thing just to keep them from calling for a few days.

As for them, yes 99% of the "things" this(and other Sub-Prime Lenders) do to people are because the people brought it upon themselves. By doing things such as NOT making their payment when they were supposed to. This is a "Sub-Prime" lender and as such if you are with them you are going to be treated as a Sub-Prime borrower regardless of your payment history with them.  You were originally with them because you could not get financed with anyone else, oh and don't say

you always had great credit because people with great or even average credit do not end up with Sub-Prime lenders.

As to your statement that you can sell a car without paying off the first car is technically wrong. If you were going to be technically legal you can not sell a car if you do not have the title. The title to the first car is with Westlake and not yours to sell until the loan is paid off. Now, yes there are agreements made where the dealer agrees to accept responsibility for the car where they will pay off the car and you will then sell it to them.  However, until the dealer actually pays off the car you are still responsible for the loan and any failure to pay becomes an issue between you and the dealer..NOT you and the finance company.

Also, please get off the "You don't know the whole story" kick. That is SOP for people who are truly not telling the full story. Where they are leaving off important information that often would not make them look so good.

The fact is, unless you are leaving something out, is the following.   You sold a car, Toyota agreed to pay off your loan.  Between the time you "sold" the car and it was paid off a payment was due.  As such you got a collection call where they were rude(rude is NOT a RipOff).  You also got a letter that the way companies work was probably written several days before you actually got it,and quite possible that it was paid off between the time the letter was sent and you received it.

Jim, you shouldn't make judgements when you don't know what your talking about. I was NEVER late on a pmt... and Westlake took their dang sweet time processing my payments. I'm not DEADBEAT... so mind your own business!! Westlake never notified me they got the pmt from Toyota. I had to go to Toyota, they called Westlake and ONLY THEN did I find out, they had CASHED the dealership pmt. And, you DO NOT have to pay off a vehicle to buy a new one. Smarten up, it's called Trade in!! The Dealer pays the finance company. Which they did! Besides, if you DO NOT work for them, how would you know the whole story? YOU are making assumptions. I was NEVER LATE on a pmt. So go back to the hole you crawled out of. Also, I'm not the only one that's made complaints about this company. Even Dealers have said they are horrible to work with.

The whiners and wailers are serial deadbeats who don't pay their bills on time and as such, bring collection consequences upon themselves. They come to sites like ROR to blame the lender for what THEY brought upon themselves. The FACT is YOU are responsible to make payments until the dealer's check is received and posted, whether you like that or not. Beyond that, here's another FACT. You bought another car when the trade is not paid off. Whatever you still owe on that trade doesn't magically just disappear! That amount is added into the new loan and you get to pay for two cars but drive only one! Smart...real, real smart, Einstein! Oh yes, don't waste the effort because I'll tell you ahead of time, I don't work for them!