- Report: #1439876
Complaint Review: Whitepages.com - Seattle Washington
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Author Confirmed
Why?
Whitepages.com
1301 Fifth Ave Ste 1600 Seattle, 98101 Washington, United States
Phone:
(206) 973-5100
Web:
https://www.whitepages.com/
Categories:
Business Rating:
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Whitepages.com Whitepages.com refuses to fix or remove my information Seattle Washington
First off, I had to sign up with Whitepages.com just to have my personal information removed with the exception of my full name because that stayed active (this in itself isn't right). What's worse is that my name still comes up when you do a search online or within their website but the page it opens is mixed in with another person. The webpage has two sections, the first section has another person's name and links to purchase reports. When you hover over those links, it shows my name in the status box at the bottom. And if you click on the link, it will open a purchase page for that person and not me. The second section does show my name and links beside to purchase a report. When you click on the link, it opens up a page to purchase a report for another person. That's very deceptive and it gives the impression that I go by an alias (which I don't).
I contacted Whitepages customer service via email because their phone system doesn't give you that option anymore. Here's the response I got from their customer rep:
First Rep:
- First I was told that it would be removed immediately
- It was removed and nobody could find it online
- There's an error on the page but they'll look into it
- It would be fixed but there's no time limit on when that will happen.
- Asked me to send screenshots of the problem.
Second Rep:
- Another rep responded and she even didn't bother to read the previous emails (I had to explain again).
- We can't control what users search for, we won't block terms, we can't control what appears in the URL box.
- It's automated system, we can't remove it.
I did a WHOIS search on this company and here's the information I got:
Whitepages.com
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +1.2062661000
Registrant Name: WhitePages Inc.
Registrant Organization: Whitepages
Registrant Street: 1301 Fifth Ave Ste 1600
Registrant City: Seattle
Registrant State/Province: WA
Registrant Postal Code: 98101
Registrant Country: US
Registrant Phone: +1.2069735199
Registrant Email: [email protected]
Admin Email: [email protected]
Other people search websites (aka data broker's) that I've dealt with have been more receptive to my concerns and privacy. Especially, when I tell them that I've been a victim of ID theft. But at Whitepages, I got excuse after excuse on why my information won't be removed or corrected. If your having the same problem, please file a complaint with the FTC, and other agencies about their shady tactics. If you plan on signing up with their Whitepages Pro Identity Network, which is suppose to prevent fraud, please look elswhere because this isn't a serious company.
