- Report: #1318695
Complaint Review: WhiteSmoke - Internet
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Author Confirmed
Why?
WhiteSmoke
Internet, USA
Phone:
1 800 987 0573
Web:
WhiteSmoke.com
Categories:
Business Rating:
(0)
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WhiteSmoke Useless App, did not wor, forgot about it until WHITE SMOKE made an unauthorized charge to my credit card to automatically renew my subscription. Israel Israel
I bought White Smoke many years ago, but it did not work properly on my Apple computers and I never used it. But White Smoke kept my email and sent me offers for years.
Last year I called WS and spoke to Jenny Lee. She said she could see I had purchased WS many years ago and NEVER used it. Jenny assured me WS was vastly improved and tried to talk me into buying a lifetime subscription. I said NO, one year to see how it works was all I wanted.
I had to get the special url to use WS with my IOS devices and using the url was awkward, so I gave up trying to use WS, which really didn't help my writing in a way that I was satisfied with. Once I worked on a document, WS left it in a messy format, I could not use!
Anyway, I gave up using WS, after WS techs told me there was nothing they could do about the line spacing, inconsistencies. Yes, doc would be single spaced then double spaced, then single spaced, randomly, useable. So I had to by hand write out all changes, then retype the letter. Awful software. So I gave up using it and was mad at myself for getting suckered, twice by WS!
Wow, was I surprised to see, WHITE SMOKE CHARGED MY CREDIT CARD FOR AN AUTOMATIC RENEWAL, I NEVER AGREED TO, AND I WANT A REFUND. I PHONED, NO ONE ANSWERS, LEFT MESSAGE. Then got email saying, WS website CLEARLY states automatic renewal. I bought from a email promo, from WS sales person on the phone Jenny Lee.
In the WS email, responding to my voice message, they also tell me, (besides telling me they are not returning my money they took without authorization), that they CANCANCELLED my subscription! LOL, wait WS refuses to return my money, and CANCELS my subscription. SCAM, I don't want WS but cancelling something you unauthorizedly charged my credit card for just weeks before is theft.
WS please reimburse my credit card the unauthorized $44.95 charge they recently made. Feeling RIPPED OFF especially, now that you are advertising it for $25.00.
