- Report: #923756
Complaint Review: Whitten Brothers Mazda - Richmond Virginia
Reported By:
anonymous -
Henrico, Virginia, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Whitten Brothers Mazda
10701 Midlothian Turnpike Richmond, 23235 Virginia, United States of America
Phone:
(888) 417-8154
Web:
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Whitten Brothers Mazda Attempted to sell me service my car did not need Richmond, Virginia
My 2010 Mazda CX-7 went into Whitten Brothers Mazda for a state inspection on 13-Jul-12. It passed inspection but Service Writer attempted to sell me a transmission fluid flush because they stated the fluid was "dirty". My car is only 3 years old and has only 34K miles. The transmission fluid looks the same as the day I bought the car.
Mazda does not list any need to change the transmission fluid in its maintenance schedule. Hence, it never needs to be changed. This attempt for Whitten Brothers to sell me service not needed by my car is a total scam. Don't be fooled. The "Whitten Advantage" of free oil changes, engines for life, etc... only benefits the dealer and not you.
Mazda does not list any need to change the transmission fluid in its maintenance schedule. Hence, it never needs to be changed. This attempt for Whitten Brothers to sell me service not needed by my car is a total scam. Don't be fooled. The "Whitten Advantage" of free oil changes, engines for life, etc... only benefits the dealer and not you.
2 Updates & Rebuttals
anonymous
Henrico,Virginia,
Asked Mazda about changing transmission fluid
#2Author of original report
Fri, July 05, 2013
July 3, 2013,
Hello,
Thank you for contacting Mazda North American Operations (MNAO) in regards to your 2010 CX-7.
Transmission flushing is only recommended if you accidently adjusted the transmission level using an incompatible type of fluid. If you have not adjusted the transmission fluid, then it does not need to be flushed.
Again, thank you for contacting Mazda. Should you have further questions or concerns, please do not hesitate to contact me at the number below.
Regards,
Representative, Customer Assistance
Mazda North American Operations
(800) 222-5500
So the transmission fluid never needs to be changed in my Mazda CX7. I have never added or adjusted the transmission fluid level. The fluid still looks the same as it did one year ago (and when I bought the car 4 years ago). Last year, Whitten Brothers said the fluid was dirty and needed changing. Glad I did not follow their recommendation.
Whitten Brothers Mazda
Richmond,Virginia,
United States of America
Whitten Brothers Mazda
#3REBUTTAL Owner of company
Wed, August 15, 2012
We're sorry to hear that you were not 100% happy with our service. Please email [email protected] with the details of your experience and we would be happy to see what we can do to resolve this.
