- Report: #674448
Complaint Review: Wholesale Arts and Frames - Internet
Reported By:
Anthony -
New York, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wholesale Arts and Frames
Internet, United States of America
Phone:
18187675600
Web:
Wholesale Arts&Frames <[email protected]>
Categories:
Business Rating:
(0)
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Wholesale Arts and Frames Rip-Off Wholesale Art Framers takes your money then acts surprised when asked, "Where are the Frames I ordered?" Internet
12-05-10 Placed an order from Wholesale Arts and Frames at the internet for 3 -18"x24", 3"Gold Frames, 2 - 16"x20", 3" MahagonyFrames and 1 - 22"x28", 3"Gold Frame Total Amount:$216.87 charged to my credit card.
12-12-10Follow-up order by email, after my credit card was billed for the $216.87
12-13-10 The reply I received: Your tracking number is 1z4r72730398497960 and was shipped on 12-07-10. Thank you. Shirley
Tracking number is UPS and not my order. It was delivered to someone living in Camp Hill, Pennsylvenia. I'm beginning to get suspicious that I'm dealing with a dishonest merchant. Meanwhile, I have a client who need the frames I ordered by December 18th. I have to make a quick decision or lose my business.
I phoned 1-818-767-5600, Wholesale Arts and Frames,spoke to Shirleyand informedher about the UPS tracking number they gave me was someone else in Pennsylvenia. No apologies, no updateand correction were given.
12-14-10 Icancelled my order with this email:
This is order number 477. Since you don't know the availability of those frames I ordered, I'm cancelling my order. My client needsthe frames by the end of the week.
12-14-10 Received this reply:
SIR - WE NEVER GUARANTEED ANY DELIVERY DATES FOR THIS, NOR DID YOU ASK FOR ANY.
FURTHERMORE THE WEBSITE SPECIFIES THIS:
ITEMS MARKED WITH * NORMALLY REQUIRE APROXIMATELY 5-10 BUSINESS DAYS TO PRODUCE.
WE TOOK THE TIME AND MONEY TO MAKE YOUR FRAMES. WE DID EVERYTHING IN ACCORDANCE WITH WHAT WAS LISTED.
NOW PER THE TERMS AND CONDITIONS THAT YOU AGREED TO WHEN PLACING THE ORDER- THERE CAN BE NO CANCELATIONS.
Filed a Dispute on my credit card account on 12-14-10. Allerting them that my credit card was billed $216.87 for something I ordered but did not received.
