- Report: #1296739
Complaint Review: WHY NOT LEASE IT - MANCHESTER New Hampshire
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Author Not Confirmed
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WHY NOT LEASE IT
1750 ELM STREET SUITE 1200 MANCHESTER, 03104 New Hampshire, USA
Phone:
1-888-949-6680
Web:
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WHY NOT LEASE IT AFTER I SET UP A BUYOUT THEY TOOK $406 OUT OF MY ACCOUNT IN LESS THAN 7 DAYS AND I AUTHORIZED THEM TO TAKE $179 MANCHESTER New Hampshire
I was behind in my payments due to human error. I called on 3-18-16 to make arrangements to pay what I owed. They told me I could do a buyout in 3 installment payments of $120, but I needed to make my regularly scheduled payment of $59 at that time. I agreed and we set up dates that the money was to come out of my account. 3-25, 4-22, 4-28-16 with the payment of $59 due that day. Monday 3-28 I was looking at my account activity. The $120 was still pending. Then I noticed that the day I have them authorization to take $59. I looked further to find on 3-21 they went into my account four times in that one day!!! To the tune of $227 and some change. I was furious! I called them immediately to make them aware of this issue and they were initially very apologetic. I was told that they would give me a refund of the $227, they would keep the $120 that was pending, and they would close my account. They said that the $227 would be deposited back into my checking account. I said ok. But something didn't feel right. I called back on 3-28 and the person I spoke with didn't see where they were going to give me a refund, but she said call back in a couple days. She stated that it usually takes 5-7 business days to resolve these issues. So today 3-30 I called back and was told that they decided to keep all the money because of all my missed payments and close my account. I said but we made arrangements. And was basically told too bad, so sad. I then called my bank to file a dispute on my behalf.
