- Report: #628079
Complaint Review: Wicked Lasers - Internet
-
Author Not Confirmed
Why?
Wicked Lasers
Internet, United States of America
Phone:
1-877-952-7377
Web:
www.wickedlasers.com
Categories:
Business Rating:
(0)
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Wicked Lasers Horrible customer service, no telephone/email response, lying about shipment release. Internet
I am absolutely stumped at this company. I have had it up to here with them. As my story goes. 1 week ago on 7/21/10 I had purchased a laser from this company that has yet to be released, the S3 Arctic. I have been literally been calling this company over and over and over. They do not PICK UP their phones even if life was hanging by a string, I think many customers of this company may agree. The reason for me calling them was to go ahead and return the product I had purchased due to the fact that it was not releasing. I was told (when I actually was able to reach someone before the purchase) that the laser would release in a week on 7/10/10. LIES. I am sitting here talking to you today and nothing of the slightest has happened.
I have learned a sickly pattern, very cruel pattern when calling this company. Listen well. They enjoy cutting off the call and sending it to voice mail. I have recorded how many times this occurred, which is at about 6 times in a row. I have tried to email them but just complete failure. They have a wonderful live chat as well, but only it's not a chat it's a link to email them because there is no one EVER there to chat with nor to answer your email! I would say this is one of the most serious issues I have ever encountered with a company. Being involved in this almost makes me feel bad for complaining about customer service at a AT&T representative, at least I got customer service. WICKED LASERS has NO SERVICE. I want my money back and my laser for free, because of my patience and for their lack of giving me a chance to voice my opinion. That was my hard earned money that is now sitting a criminals bank account!
I have learned a sickly pattern, very cruel pattern when calling this company. Listen well. They enjoy cutting off the call and sending it to voice mail. I have recorded how many times this occurred, which is at about 6 times in a row. I have tried to email them but just complete failure. They have a wonderful live chat as well, but only it's not a chat it's a link to email them because there is no one EVER there to chat with nor to answer your email! I would say this is one of the most serious issues I have ever encountered with a company. Being involved in this almost makes me feel bad for complaining about customer service at a AT&T representative, at least I got customer service. WICKED LASERS has NO SERVICE. I want my money back and my laser for free, because of my patience and for their lack of giving me a chance to voice my opinion. That was my hard earned money that is now sitting a criminals bank account!
Great link to a fraction of the complaints:
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1 Updates & Rebuttals
Joe N.
Hancock,New York,
United States of America
Stock, Shipping and Customer Service
#2UPDATE Employee
Sun, March 18, 2012
Hello,
We apologize for the delay in shipping and responses.
We understand your frustration with us and we have learned from the past.
We now have many units of each item in stock and shipping takes 1 to 4 weeks depending on which shipping method you choose during placing the order. Customer service has been expanded to be able to answer your phone calls and to reply right away to emails and other contact.
If your issue has not been resolved yet, please contact us at [email protected] or post on our facebook.com/wickedlasers wall and we will get back to you right away.
Please supply us with your Merchant Cart order ID number if you still have it, shipping address, email address used on the order and your exact name.
