- Report: #777618
Complaint Review: Wicked LASERS - Internet
Reported By:
Spavi -
Brooklyn, Nationwide, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wicked LASERS
Internet Internet, United States of America
Phone:
Web:
http://www.wickedlasers.com
Categories:
Business Rating:
(0)
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Wicked LASERS I will get OLD before I see a Laser from Wicked - it at ALL Internet
Report Attachments
I ordered a Spyder Arctic 3 from Wicked Lasers in JUNE of 2011. As of today - September 16, 2011 I still did not get my laser or evan a tracking number or notification that it was being shipped. Calls to their US number get answered by phone mail, if at all, and emails are obviously being ignored.
After I did a search, I found that Wicked has a bad reputation - I wonder why I haven't seen that when I was searching for where to buy a laser!!?? In ane event, I tried to stop payment on my credit card but I think it is too late - This remains to be seen. However, in my browsing I found a company in New Jersey - Awesome Lasers - whose phones are answered, and whose people are very knowledgeable. I spoke to Tara, who gave me over to Ian, and it turns out that the company made me an offer of $200 off their Cobalt laser if I could provide them with proof that I got ripped off by Wicked Lasers. So I emailed them the Wicked Lasers invoice and I was given $200 discount off their laser which I received two days ago. This is reportedly THREE TIMES more powerful than Wicked's Arctic, which I learned is typically a MAXIMUM of 700 milliwatts - not the 1,000 milliwatts they claim. My Cobalt Laser came with a certification saying that it was individually tested and puts out 1,935 milliwatts. I was skeptical, so I took it to a friend who measured it on a power meter, and it tested over 1,900mw with a beam temperature of over 900 degrees Fahrenheit. This is a HOT unit, and I'm glad I ran into Awesome Lasers because I don't think I'll ever see the Arctic 3 I bought from Wicked.
Shame on you, Wicked!!
Kudos to you Awesome
Sometimes the name is descriptive of the service. In these two cases it has been my experience that the names say it all.
After I did a search, I found that Wicked has a bad reputation - I wonder why I haven't seen that when I was searching for where to buy a laser!!?? In ane event, I tried to stop payment on my credit card but I think it is too late - This remains to be seen. However, in my browsing I found a company in New Jersey - Awesome Lasers - whose phones are answered, and whose people are very knowledgeable. I spoke to Tara, who gave me over to Ian, and it turns out that the company made me an offer of $200 off their Cobalt laser if I could provide them with proof that I got ripped off by Wicked Lasers. So I emailed them the Wicked Lasers invoice and I was given $200 discount off their laser which I received two days ago. This is reportedly THREE TIMES more powerful than Wicked's Arctic, which I learned is typically a MAXIMUM of 700 milliwatts - not the 1,000 milliwatts they claim. My Cobalt Laser came with a certification saying that it was individually tested and puts out 1,935 milliwatts. I was skeptical, so I took it to a friend who measured it on a power meter, and it tested over 1,900mw with a beam temperature of over 900 degrees Fahrenheit. This is a HOT unit, and I'm glad I ran into Awesome Lasers because I don't think I'll ever see the Arctic 3 I bought from Wicked.
Shame on you, Wicked!!
Kudos to you Awesome
Sometimes the name is descriptive of the service. In these two cases it has been my experience that the names say it all.
2 Updates & Rebuttals
Joe N.
Hancock,New York,
United States of America
Please contact us
#2UPDATE Employee
Sat, March 10, 2012
We sincerely apologize for the very long delay and inconvenience. We have made changes in our Customer Service department and we are easy to contact now with very swift responses.
We have had some problems with items being out of stock at times but those issues have all been resolved and shipping takes 1 to 3 weeks or sooner.
If your issues have not been resolved yet, please contact us at [email protected] or post on our facebook.com/wickedlasers wall and we will get back to you right away.
Please supply us with your Merchant Cart order ID number, shipping address, email address used on the order and the exact name used on the order.
Once again, we apologize that this had to happen and that you were frustrated with us.
Ken
Greeley,Colorado,
USA
Sorry about your loss to Wicked Lasers...
#3Consumer Comment
Fri, September 16, 2011
Glad you got the discount on your new one.
Here, unfortunately is the bad news from the BBB site:
Out of Business
According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.
Best of luck on getting your money back.
