- Report: #1502830
Complaint Review: Wigsbuy - Santa Fe Springs California
Reported By:
Gayle -
Colubmia, Maryland, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Wigsbuy
13535 Marquardt Avenue Santa Fe Springs, 90670 California, United States
Phone:
6266620910
Web:
www.wigsbuy.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wigsbuy Sent a wig that was the complete wrong color, did not look like online image, refused to provide me with a full refund Santa Fe Springs California
I ordered a wig from Wigsbuy on 11/2/2020. I paid $169.72. I received the product on 11/26/2020. The product I received looked nothing like the images depicted on the Wigsbuy website. The color was completely wrong - I ordered a dark brown/brunette color wig; I received blonde/light brown wig.
The image of the wig on their site showed a natural part, the wig I received had no natural part. I filed a dispute according to their policy on 11/26/20. I did not receive any response from them until 12/6/2020 even though their policy states they will respond within 48 hours. I reached out to them four times before they responded. I finally sent an instant message through their Facebook page before they responded.
They required that I send a picture, which I did to clearly show that they sent the wrong product. I asked for a full refund. Over several back and forth email messages, in which they refused to provide a return address for me to return the product, they finally agreed to refund $129 minus shipping charges and provided the return address; they are requiring me to pay shipping charges to return the product yet they're still planning to deduct shipping charges from the less-than full refund they're offering. They are basically trying to only refund 1/2 the purchase price.
Their products are grossly misrepresented on their site. They do not honor their return policy and they practicde fraudulent business practices.
