Allie36
Salem,#2UPDATE Employee
Thu, August 07, 2008
Yolanda, correct me if I am wrong... It sounds like you got behind on your payments but then caught them up but then were told you were 4 months behind. This does not sound correct to me. The only thing I can think of is maybe your adjustable rate changed and you were not aware and then when you sent in a payment it was not enough to close out a full month so you got further and further behind. The other thing possible is that you did not provide insurance or pay the taxes and we had to start an escrow account. As far as working out an arrangement, we don't do arrangements if you are current. It sounds like you are needing a longer term arrangement. Did you have a adjustable rate that changed recently and now the payment is much higher. I guess I need more clarification on what caused your payment to change so much. If you are willing to let me know more particulars I would be happy to try to help. If not then all I can suggest is to call our loan workout department at 888 917-1050 they are open 7am-4pm pacific time. We don't want you to lose your home don't be afraid to ask for help. We have several programs available to you. Thanks for your time.