- Report: #1228472
Complaint Review: Winet -
Reported By:
Brian -
Rosarito, Baja California, Other, MEXICO
Submitted:
Updated:
-
Author Not Confirmed
Why?
Winet
USA
Phone:
845 277 0681
Web:
www.winetsystems.com
Categories:
Business Rating:
(0)
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Winet $150 to Install $25 a month - HORRIBLE SERVICE! Rosarito, Puerto Nuevo, Baja California Mexico
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Spanish translation below - traducido a Español abajo: I first contacted Winet after I got a flyer on my home in Rosarito. They were quick to take my $150 for installation. It took them several days to come and install. The installers did not seem to know what they were doing. I was on the $25 per month plan for 3.0 mbps. The service failed immediately. it would be up and down and very selfom would reach 3.0 mbps. I have several screen shots from speed test services to prove it. To sum it up after several calls to the office, delayed or missed repair appointments, the changing of my antenna, and the changing of the router. I finallly after several months of terrible or no service had the service disconnected and have requested only a partial refund of $100 of the installation through Paypal. If they don't refund the $100 I will be filing a complaint with PROFECO which is the Mexican government's consumer protection agency. They will investigate and close them down if they get too many complaints.
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Español La primera vez que contacté Winet después de que consiguiera un volante en mi casa en Rosarito. Fueron rápidos para tomar mi $ 150 para la instalación. Les tomó varios días para llegar e instalar. Los instaladores no parecía saber lo que estaban haciendo. Yo estaba en el plan de $ 25 por mes para el 3,0 mbps. El servicio no inmediatamente. sería de arriba a abajo y muy selfom alcanzaría 3.0 mbps. Tengo varias capturas de pantalla de los servicios de pruebas de velocidad que lo demuestran. Para resumir, después de varias llamadas a la oficina, retrasado o citas de reparación perdidas, el cambio de mi antena, y el cambio de router. Yo finallly después de varios meses de servicio horrible o no tenía el servicio desconectado y han solicitado solamente un reembolso parcial de $ 100 de la instalación a través de Paypal. Si no reembolsará los $ 100 Voy a ser la presentación de una queja ante la PROFECO, que es la agencia de protección del consumidor del gobierno mexicano. Ellos investigarán y cerrarlos si se ponen demasiadas quejas.
