- Report: #913077
Complaint Review: WinZip Computing - Mansfield Connecticut
Reported By:
Hester Green -
Oakland, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
WinZip Computing
PO Box 540 Mansfield, 06258 Connecticut, United States of America
Phone:
None available
Web:
WinZip.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
WinZip Computing I purchased compression/decompression software but was not given a registration number even though my payment was debited from my bank account. Mansfield, Connecticut
On July 14th I purchased WinZIP software and my payment was completed but WinZIP failed to give me the registration code needed to use the software. On the same day, I submitted a customer service form regarding the missing reg. number and got an automated response stating that I would get a response by the next business day. That day came and went with no response.
WinZIP website provides no phone number to contact any intelligent life at WinZIP to get this problem resolved.
WinZIP website provides no phone number to contact any intelligent life at WinZIP to get this problem resolved.
2 Updates & Rebuttals
JFresh
United States of Americamy experience with Winzip was ok
#2Consumer Comment
Mon, January 07, 2013
I bought and downloaded the Driver Updater. The software didn't fix the problems it claimed it could handle. The technical support girl I spoke to was very nice. I was really mad and frustrated when I called too! She was patient with me and explained (in terms I can understand) that the Driver Updater should be installed on my computer within the first three months after purchase for it to work the way it's supposed to.
Winzip failed to state that on their download page. Otherwise I wouldn't have wasted so much time.
The technical support girl offered a refund. I didn't even have to ask. She transferred my call to the billing department, which was also very pleasant to work with. I got a refund- NO PROBLEM.
Their site doesn't have a customer support phone number. You have to go thru the technical phone number (855) 200-2132.
They offered to remotely fix the issue for a fraction of what Best Buy wanted to charge me, but I'm too frustrated to deal with that today... That's my story :-)
Jim Martin
Indiana,USA
Comment
#3Consumer Comment
Tue, July 17, 2012
Try this site.
http://kb.winzip.com/kb/entry/6/
