Complaint Review: Wirefly & Inphonic Inc. - Largo Maryland

I have tried calling Inphonic's toll-free number on three occasions now for more information on my rebate. Today, in addition to warning me that the response time might be 15 minutes or more, the response line automatically disconnected after playing the company's taped message. It seems clear that the only way to communicate with this company is through a lawyer.

Naresh, Please listen to Richard and follow his suggestions. He is absolutely correct about everything. Jon Delahay (from the proverbial "office of the president") appears to be one of InPhonic's minions who spend his time combing the internet for consumer complaint websites regarding complaints about his company. They then randomly choose a complaining consumer and offer to personally [look into] the problem if that consumer will only send them more information (and around and around we go). His company will then probably claim at trial that they have made a good faith effort to right the wrongs that all of us are complaining about. Methinks "too little, too late." All of us have already jumped through their hoops and run around in circles for the last year until our heads are about to explode. Why would anyone in his/her right mind want to start the whole process all over again? It sickens me every time I see one of Jon's or another minion's half-hearted offer to help (while they're probably hoping we die due to a lack of oxygen while holding our breath). It's always about an offer to look into, investigate, escalate (whatever that's supposed to mean), etc. It is never, ever an offer to actually fulfill their promise as advertised. I don't care how many customers they claim to have or have had. This many people complaining about almost the exact thing all over the web CANNOT all be wrong! As for Jon Delahay's suggestion to read his company's response to the lawsuit -- WHO CARES??? They have been denying, lying, and misleading all of us for so long, why in the world would anyone believe their statement about the lawsuit? Of course they are going to deny, disagree with, and try to abate the suit. It is their attorneys' and PR department's JOB to make sure they do that. Such is the litigation game. No one expects these amoral scumbags to issue a statement agreeing with the AG and stating that they have indeed been ripping people off at every opportunity. As for their assertion that the AG "to date has revealed less than 100 rebate related complaints by District customers" -- the operative words here are "to date" and "District customers." InPhonic's response to the lawsuit was issued immediately after the suit was filed and made public, June 8 or 9, 2006. At that time, perhaps there WERE less than 100 rebate related complaints by DC customers. What about the number of customers who are not located in DC? I have personally spoken with DC's AG office regarding this lawsuit after I sent them my own complaint, and I was specifically told that they are receiving more and more complaints EVERY SINGLE DAY! This less than 100 nonsense is a bunch of bull. I cannot even fathom speculating the number of complaints they now have (more than a month after the suit was filed), especially since people are finding out about the lawsuit and learning that it is not limited to just people living in DC. Regarding their changing their rebate redemption center to one which is "among the best in the industry," so what? They did that back in 2005, and it appears that all of our rebates were denied in 2006. This rebate center is a "vendor" of InPhonic -- that means they work with InPhonic and are employed by InPhonic to handle the rebates. It is hardly conceivable that this vendor would alienate InPhonic and its customers by unilaterally denying customers' rebates using whatever excuse they can think of (and from what I've read here, they certainly don't have a very good imagination), unless instructed by InPhonic to so. The excuses all appear scripted, and the author of the script must be, by default, InPhonic itself. Oh, sure, they brag about their growth -- but why had they been losing money in the last couple of years? Why did their COO, Richard Calder, recently resign? Why is their CEO, David Steinberg, making about $3 million per year? My guess would be that our promised rebates have been diverted into his pockets. Something sure smells over there, and trying to mask the odor with air fresheners is not going to do the job folks! The stink will still be there and endure until the offending cause is eliminated.

Naresh, Please listen to Richard and follow his suggestions. He is absolutely correct about everything. Jon Delahay (from the proverbial "office of the president") appears to be one of InPhonic's minions who spend his time combing the internet for consumer complaint websites regarding complaints about his company. They then randomly choose a complaining consumer and offer to personally [look into] the problem if that consumer will only send them more information (and around and around we go). His company will then probably claim at trial that they have made a good faith effort to right the wrongs that all of us are complaining about. Methinks "too little, too late." All of us have already jumped through their hoops and run around in circles for the last year until our heads are about to explode. Why would anyone in his/her right mind want to start the whole process all over again? It sickens me every time I see one of Jon's or another minion's half-hearted offer to help (while they're probably hoping we die due to a lack of oxygen while holding our breath). It's always about an offer to look into, investigate, escalate (whatever that's supposed to mean), etc. It is never, ever an offer to actually fulfill their promise as advertised. I don't care how many customers they claim to have or have had. This many people complaining about almost the exact thing all over the web CANNOT all be wrong! As for Jon Delahay's suggestion to read his company's response to the lawsuit -- WHO CARES??? They have been denying, lying, and misleading all of us for so long, why in the world would anyone believe their statement about the lawsuit? Of course they are going to deny, disagree with, and try to abate the suit. It is their attorneys' and PR department's JOB to make sure they do that. Such is the litigation game. No one expects these amoral scumbags to issue a statement agreeing with the AG and stating that they have indeed been ripping people off at every opportunity. As for their assertion that the AG "to date has revealed less than 100 rebate related complaints by District customers" -- the operative words here are "to date" and "District customers." InPhonic's response to the lawsuit was issued immediately after the suit was filed and made public, June 8 or 9, 2006. At that time, perhaps there WERE less than 100 rebate related complaints by DC customers. What about the number of customers who are not located in DC? I have personally spoken with DC's AG office regarding this lawsuit after I sent them my own complaint, and I was specifically told that they are receiving more and more complaints EVERY SINGLE DAY! This less than 100 nonsense is a bunch of bull. I cannot even fathom speculating the number of complaints they now have (more than a month after the suit was filed), especially since people are finding out about the lawsuit and learning that it is not limited to just people living in DC. Regarding their changing their rebate redemption center to one which is "among the best in the industry," so what? They did that back in 2005, and it appears that all of our rebates were denied in 2006. This rebate center is a "vendor" of InPhonic -- that means they work with InPhonic and are employed by InPhonic to handle the rebates. It is hardly conceivable that this vendor would alienate InPhonic and its customers by unilaterally denying customers' rebates using whatever excuse they can think of (and from what I've read here, they certainly don't have a very good imagination), unless instructed by InPhonic to so. The excuses all appear scripted, and the author of the script must be, by default, InPhonic itself. Oh, sure, they brag about their growth -- but why had they been losing money in the last couple of years? Why did their COO, Richard Calder, recently resign? Why is their CEO, David Steinberg, making about $3 million per year? My guess would be that our promised rebates have been diverted into his pockets. Something sure smells over there, and trying to mask the odor with air fresheners is not going to do the job folks! The stink will still be there and endure until the offending cause is eliminated.

Naresh, Please listen to Richard and follow his suggestions. He is absolutely correct about everything. Jon Delahay (from the proverbial "office of the president") appears to be one of InPhonic's minions who spend his time combing the internet for consumer complaint websites regarding complaints about his company. They then randomly choose a complaining consumer and offer to personally [look into] the problem if that consumer will only send them more information (and around and around we go). His company will then probably claim at trial that they have made a good faith effort to right the wrongs that all of us are complaining about. Methinks "too little, too late." All of us have already jumped through their hoops and run around in circles for the last year until our heads are about to explode. Why would anyone in his/her right mind want to start the whole process all over again? It sickens me every time I see one of Jon's or another minion's half-hearted offer to help (while they're probably hoping we die due to a lack of oxygen while holding our breath). It's always about an offer to look into, investigate, escalate (whatever that's supposed to mean), etc. It is never, ever an offer to actually fulfill their promise as advertised. I don't care how many customers they claim to have or have had. This many people complaining about almost the exact thing all over the web CANNOT all be wrong! As for Jon Delahay's suggestion to read his company's response to the lawsuit -- WHO CARES??? They have been denying, lying, and misleading all of us for so long, why in the world would anyone believe their statement about the lawsuit? Of course they are going to deny, disagree with, and try to abate the suit. It is their attorneys' and PR department's JOB to make sure they do that. Such is the litigation game. No one expects these amoral scumbags to issue a statement agreeing with the AG and stating that they have indeed been ripping people off at every opportunity. As for their assertion that the AG "to date has revealed less than 100 rebate related complaints by District customers" -- the operative words here are "to date" and "District customers." InPhonic's response to the lawsuit was issued immediately after the suit was filed and made public, June 8 or 9, 2006. At that time, perhaps there WERE less than 100 rebate related complaints by DC customers. What about the number of customers who are not located in DC? I have personally spoken with DC's AG office regarding this lawsuit after I sent them my own complaint, and I was specifically told that they are receiving more and more complaints EVERY SINGLE DAY! This less than 100 nonsense is a bunch of bull. I cannot even fathom speculating the number of complaints they now have (more than a month after the suit was filed), especially since people are finding out about the lawsuit and learning that it is not limited to just people living in DC. Regarding their changing their rebate redemption center to one which is "among the best in the industry," so what? They did that back in 2005, and it appears that all of our rebates were denied in 2006. This rebate center is a "vendor" of InPhonic -- that means they work with InPhonic and are employed by InPhonic to handle the rebates. It is hardly conceivable that this vendor would alienate InPhonic and its customers by unilaterally denying customers' rebates using whatever excuse they can think of (and from what I've read here, they certainly don't have a very good imagination), unless instructed by InPhonic to so. The excuses all appear scripted, and the author of the script must be, by default, InPhonic itself. Oh, sure, they brag about their growth -- but why had they been losing money in the last couple of years? Why did their COO, Richard Calder, recently resign? Why is their CEO, David Steinberg, making about $3 million per year? My guess would be that our promised rebates have been diverted into his pockets. Something sure smells over there, and trying to mask the odor with air fresheners is not going to do the job folks! The stink will still be there and endure until the offending cause is eliminated.

Naresh, Please listen to Richard and follow his suggestions. He is absolutely correct about everything. Jon Delahay (from the proverbial "office of the president") appears to be one of InPhonic's minions who spend his time combing the internet for consumer complaint websites regarding complaints about his company. They then randomly choose a complaining consumer and offer to personally [look into] the problem if that consumer will only send them more information (and around and around we go). His company will then probably claim at trial that they have made a good faith effort to right the wrongs that all of us are complaining about. Methinks "too little, too late." All of us have already jumped through their hoops and run around in circles for the last year until our heads are about to explode. Why would anyone in his/her right mind want to start the whole process all over again? It sickens me every time I see one of Jon's or another minion's half-hearted offer to help (while they're probably hoping we die due to a lack of oxygen while holding our breath). It's always about an offer to look into, investigate, escalate (whatever that's supposed to mean), etc. It is never, ever an offer to actually fulfill their promise as advertised. I don't care how many customers they claim to have or have had. This many people complaining about almost the exact thing all over the web CANNOT all be wrong! As for Jon Delahay's suggestion to read his company's response to the lawsuit -- WHO CARES??? They have been denying, lying, and misleading all of us for so long, why in the world would anyone believe their statement about the lawsuit? Of course they are going to deny, disagree with, and try to abate the suit. It is their attorneys' and PR department's JOB to make sure they do that. Such is the litigation game. No one expects these amoral scumbags to issue a statement agreeing with the AG and stating that they have indeed been ripping people off at every opportunity. As for their assertion that the AG "to date has revealed less than 100 rebate related complaints by District customers" -- the operative words here are "to date" and "District customers." InPhonic's response to the lawsuit was issued immediately after the suit was filed and made public, June 8 or 9, 2006. At that time, perhaps there WERE less than 100 rebate related complaints by DC customers. What about the number of customers who are not located in DC? I have personally spoken with DC's AG office regarding this lawsuit after I sent them my own complaint, and I was specifically told that they are receiving more and more complaints EVERY SINGLE DAY! This less than 100 nonsense is a bunch of bull. I cannot even fathom speculating the number of complaints they now have (more than a month after the suit was filed), especially since people are finding out about the lawsuit and learning that it is not limited to just people living in DC. Regarding their changing their rebate redemption center to one which is "among the best in the industry," so what? They did that back in 2005, and it appears that all of our rebates were denied in 2006. This rebate center is a "vendor" of InPhonic -- that means they work with InPhonic and are employed by InPhonic to handle the rebates. It is hardly conceivable that this vendor would alienate InPhonic and its customers by unilaterally denying customers' rebates using whatever excuse they can think of (and from what I've read here, they certainly don't have a very good imagination), unless instructed by InPhonic to so. The excuses all appear scripted, and the author of the script must be, by default, InPhonic itself. Oh, sure, they brag about their growth -- but why had they been losing money in the last couple of years? Why did their COO, Richard Calder, recently resign? Why is their CEO, David Steinberg, making about $3 million per year? My guess would be that our promised rebates have been diverted into his pockets. Something sure smells over there, and trying to mask the odor with air fresheners is not going to do the job folks! The stink will still be there and endure until the offending cause is eliminated.

Calling or contacting these people will get your money: STEINBERG, DAVID A 4510 JAMESTOWN RD BETHESDA MD 20816-1858 (301) 320-5260 [email protected] CURRAN, BRIAN J (703) 528-0008 (703) 248-9092 (703) 248-8965 [email protected] WINKLER, LAWRENCE S 11507 SKIPWITH LN POTOMAC MD 20854-1642 (410) 849-2118 (410) 849-3377 [email protected] WESTRICK, BRIAN T 5920 JOHNSON AVE BETHESDA MD 20817-3433 (301) 564-1411 [email protected] DONNELLY, TRIPP [email protected] (202) 256-4254 (202) 337-3635 (703) 812-3944 HOAG, JAY C (MAJOR SHAREHOLDER) (650) 473-1090 (831) 622-0950 (209) 599-9777 KEMP, JACK F (ON BOARD OF DIRECTORS) 13505 PINE RUN LN FREDERICKSBURG, VA 22407-2050 (540) 786-8504

Calling or contacting these people will get your money: STEINBERG, DAVID A 4510 JAMESTOWN RD BETHESDA MD 20816-1858 (301) 320-5260 [email protected] CURRAN, BRIAN J (703) 528-0008 (703) 248-9092 (703) 248-8965 [email protected] WINKLER, LAWRENCE S 11507 SKIPWITH LN POTOMAC MD 20854-1642 (410) 849-2118 (410) 849-3377 [email protected] WESTRICK, BRIAN T 5920 JOHNSON AVE BETHESDA MD 20817-3433 (301) 564-1411 [email protected] DONNELLY, TRIPP [email protected] (202) 256-4254 (202) 337-3635 (703) 812-3944 HOAG, JAY C (MAJOR SHAREHOLDER) (650) 473-1090 (831) 622-0950 (209) 599-9777 KEMP, JACK F (ON BOARD OF DIRECTORS) 13505 PINE RUN LN FREDERICKSBURG, VA 22407-2050 (540) 786-8504

Calling or contacting these people will get your money: STEINBERG, DAVID A 4510 JAMESTOWN RD BETHESDA MD 20816-1858 (301) 320-5260 [email protected] CURRAN, BRIAN J (703) 528-0008 (703) 248-9092 (703) 248-8965 [email protected] WINKLER, LAWRENCE S 11507 SKIPWITH LN POTOMAC MD 20854-1642 (410) 849-2118 (410) 849-3377 [email protected] WESTRICK, BRIAN T 5920 JOHNSON AVE BETHESDA MD 20817-3433 (301) 564-1411 [email protected] DONNELLY, TRIPP [email protected] (202) 256-4254 (202) 337-3635 (703) 812-3944 HOAG, JAY C (MAJOR SHAREHOLDER) (650) 473-1090 (831) 622-0950 (209) 599-9777 KEMP, JACK F (ON BOARD OF DIRECTORS) 13505 PINE RUN LN FREDERICKSBURG, VA 22407-2050 (540) 786-8504

Calling or contacting these people will get your money: STEINBERG, DAVID A 4510 JAMESTOWN RD BETHESDA MD 20816-1858 (301) 320-5260 [email protected] CURRAN, BRIAN J (703) 528-0008 (703) 248-9092 (703) 248-8965 [email protected] WINKLER, LAWRENCE S 11507 SKIPWITH LN POTOMAC MD 20854-1642 (410) 849-2118 (410) 849-3377 [email protected] WESTRICK, BRIAN T 5920 JOHNSON AVE BETHESDA MD 20817-3433 (301) 564-1411 [email protected] DONNELLY, TRIPP [email protected] (202) 256-4254 (202) 337-3635 (703) 812-3944 HOAG, JAY C (MAJOR SHAREHOLDER) (650) 473-1090 (831) 622-0950 (209) 599-9777 KEMP, JACK F (ON BOARD OF DIRECTORS) 13505 PINE RUN LN FREDERICKSBURG, VA 22407-2050 (540) 786-8504

Hi, Naresh-- I'd be more than happy to try and help sort out your rebate situation. If you don't mind sending me a personal e-mail, I can track down your specific orders and attempt to figure out what happened with your carrier/plans. Please include your order number when you contact me. I'll do what I can to get you some answers. Thanks, Jon Delahay Inphonic - Office of the President JDelahay @inphonic.com PS: Richard, please read Inphonic's response to the DC Attorney General: wireflyrebates.com/rebatestatement.html

You are not alone Naresh! There have been literally thousands of people like yourself who have been deceived and ripped-off by this sham of a company. The Attorney General of the District of Columbia is in the process of bringing a lawsuit against Inphonic (and all of their other aliases). See the following website for information: www.oag.dc.gov then click on "DC's AG sues popular wireless marketer." Also, be sure to fill out a consumer complaint form (the lawsuit is not limited to people from the D.C. area). The more of us who file, the more likely this "company" will be forced by the court to make good on their rebate promises!