- Report: #33356
Complaint Review: Wireless Retail - Scottsdale Arizona
-
Author Not Confirmed
Why?
Wireless Retail
8800 E. Chaparral Suite 300 Scottsdale, 85250 Arizona, U.S.A.
Phone:
888-816-9344
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wireless Retail - billed for phone that was a pid gift!Scottsdale Arizona
They just sent me a bill for $300.00 on a phone that was a gift. They told me that since I disconnected it through AT&T that I now owe them money.
I already paid AT&T $500.00 for the disconnection. I have kept all my paperwork from my contract and no where does it say I will have to pay another company.
I asked them to send me a copy through fax and they responded that I should send a copy of my drivers license so they could see if it was fraud, right.. so they can get my signature???? Then they said a fax would take 1 to 3 weeks for me to recieve. Scam, scam, scam.
Stephanie
Flagstaff, Arizona
I already paid AT&T $500.00 for the disconnection. I have kept all my paperwork from my contract and no where does it say I will have to pay another company.
I asked them to send me a copy through fax and they responded that I should send a copy of my drivers license so they could see if it was fraud, right.. so they can get my signature???? Then they said a fax would take 1 to 3 weeks for me to recieve. Scam, scam, scam.
Stephanie
Flagstaff, Arizona
1 Updates & Rebuttals
jake
indianapolis,Indiana,
READ THE CONTRACT!!!!!!!!!!
#2UPDATE EX-employee responds
Tue, December 03, 2002
THe world would be a better place if there were more people who read contracts before they signed them. When you purchased the phone you entered into two (2) seperate agreements. The first one was with the wireless carrier (AT&T), for which you paid the $500 early termination fee. The second was with the dealer (Wireless Retail), who gave you a "free" phone in exchange for you signing a service contract with AT&T. That "free" phone probably costed them about $100, and they gave it to you because AT&T would pay them a commission of about $250 for selling you the service contract. However, when you cancelled your service with AT&T they lost their commission, and are now out for the cost of the "free" phone that you failed to return to them after cancellation of you service. They have a contract that you signed when they gave you the "free" phone that states that as a condition of them giving you a "free" phone you would keep your service active for the duration of the service agreement (THE CONTRACT) with AT&T. THe only way you'll be able to get out of paying them the $300 is if they've lost this contract (which I'm sure they gave you a copy of and called a "receipt"). YOu have the right to dispute this fee and demand to see a copy of the contract, but they also have the right to demand identification before releasing it to you. They didn't scam you; you entered a contract, breached it, and are now liable for the damages of contract breach as clearly stated on the "reciept" you signed when they gave you your "free" phone. Once again, READ THE CONTRACT!!!!!!!!!!
