Emily
camp lejeune,#2Author of original report
Fri, May 14, 2004
I just got an email from reservationrewards stating that they are going to refund all of my money as a "courtesy" to me. Of course, this is after I wrote a complaint and asked for their corporate address and phone number. While waiting for a response, I found it myself: WLI Reservation Rewards 101 Merritt Seven, 7th Floor (Corporate Norwalk, CT 06851 (203) 846-3300 I then went to Better Business Bureau online www.bbbonline.com and filed a complaint. Discovered that they are in good standing with BBB because when they are given a complaint through BBB, reservationrewards settles it. (They've apparently had a lot of complaints.) A little while later, I was sent an email from reservationrewards stating they were refunding my money. I think this was in response to my request for corporate info and not because of my BBB complaint since it can take up to 30 days to get a response--according to the BBB site. Oh, and the address they sent me wasn't the same one I'd found on my own. Plus, the BBB wants a company phone number that isn't toll free. They sent me the toll free number. Notice the one I found on my own isn't toll free. This was all settled within a few hours. Let's just see if I actually get a refund on my credit card.