- Report: #1245400
Complaint Review: Wolfman Motorcycle Luggage - Longmont Colorado
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Author Confirmed
Why?
Wolfman Motorcycle Luggage
350 Terry St, Suite 150 Longmont, 80501 Colorado, USA
Phone:
303-651-6022
Web:
www.wolfmanluggage.com
Categories:
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Wolfman Motorcycle Luggage ERH Inc. Wolfman Luggage Wolfman Motorcycle Luggage , Wolman Luggage Longmont Colorado
I bought a Wolfman Luggage brand enduro tail pack from Cycle Buy .com. The order was shipped at $68 or so. I replaced the stock Honda XR 650L tail pack. The one they sent looked cool. I went on vacation shortly afterwards for 33 days to Hill City South Dakota, Moab Utah, and Canon City Colorado. I was going through mud bogs and through rocky areas on the backside of Mt. Rushmore during a bit of rain. It was getting late and I went for my dinner. My bag with my tools and registration and big bag of cashews for dinner was gone. I looked under the seat and there was the wolfman bag. One strap let go and the velcro didn't hold. Looked like swiss cheese. I am almost 40 and don't exactly "Tear it up" anymore. The strap that did hold on caused it to lodge under the number plate on the left side and between the tire. This thing is weak junk.It wasn't even 30 days old!! All my tools except for a screw driver were gone. Cashews were gone except some residue. I went up and down the trail but couldn't recover my stuff.
I contacted Wolfman who seemed cool. I explained I would sue them and they agreed to replace my tools and refund the money I paid Cycle Buys.com. They gave me express directions for re-imburssement. I followed them. The $68 for the bag and return shipping as well as the tools came to about $178. $5 is for replacing registration card. I was in Canon City Colorado by the time I was able to get the tools from a Sears. They were Craftsman so I had to goto Sears. I didn't see one in the two weeks I was in Moab Utah. I emailed them to verify they got everything. I didn't charge for damage to fender or number plate. Some smug 20 something Prius driving Latte drinking kid emailed me back that they received everything and would let me know what their determination was. I about f****** lost it!!!! They had said they would take care of it without dragging them to Pennington County South Dakota for small claims court.
So I am going back to South Dakota for court. I can file by mail. Suing them for $178 in compensatory damages and $11,872 in Punitive damages. This was malicious.They wasted hours of my time becuase they wanted to use buckles that come defective. LESS THAN A MONTH OLD OR SO AND IT"S TOAST!!! To make me waste my vacation time taking care of this then say they wouldn't honor their word!!!! I have spent the evening finding out who their resident agent was ( Scott St Clair) and who Cycle Buy.com's Resident agent (Robert H. ReinerJr. ) was. RUN FROM THIS COMPANY. THEY DON'T SELL STUFF THAT WILL LAST THROUGH A MIDDLE AGED MAN'S RIDING, LET ALONE YOURS!!!!
JUNK JUNK JUNK JUNK JUNK JUNK !!!
CROOKS CROOKS CROOKS CROOKS CROOKS!!!!
1 Updates & Rebuttals
WHAT A TOTAL ****!!!!!!!!!!!!
#2Author of original report
Wed, August 05, 2015
I can't tell you how out of touch the owner Eric Hougen is. It's staggering. No wonder his staff treat customers like homeless people. This egomanic thinks the world revolves around him. Typical Boulder Colorado ******BAG!!! I can't believe he rides a motorcycle. His dealer forced him to settle with me to avoid being dragged to court as a defendant. Thank God for Cycle Buy USA. WTF is the only way to describe the process of dealing with this Eric Guy. He left voicemails ******** about how I didn't return his call within an hour. I was flying a chopper through a canyon only to return to voicemails of Eric acting offended I didn't return his calls and emails fast enough. I told him, money on it's way by Friday 5pm or I file. He had nothing to discuss. He did blame me for the right side buckle failing and essentially said he wouldn't pay. I have dozens of lawsuits from various idiots who didn't pay. They always do in the end. Some just more than others. Eric saw the light and sent payment. Unfortunately this dumb *** wanted me to stay home from work to sign for the package in person. I explained he doesn't dictate the settlement terms, the injured party does. Eric then had to re- overnight another check that could be left at the door. This whole time Eric acted like I was starting a new life around this re-imbursement of money that I had to spend because of him and his lousy product. What a short little bald headed *****. All this over a half hour's pay.
I went to bad mouth him at my local KTM dealer, and they already heard the product was of poor quality. I let them know that they also don't stand behind the product when it does fail. I showed the parts manager the emails and even played the voicemail. We were all laughing. They know what type of person I am and what would be coming Eric's way if he tried to screw me. STAY AWAY FROM THIS HIPPIE ******BAG!!!!!!!!!!!!!
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