Complaint Review: Woman Within - Internet

I'm not sure about your state but, most states allow a recording if one of the parties is aware in which case you can just tell them "I am recording this converstaion".  They either talk or hang up. 

Since my first posting, and after I contacted my state's Attorney General's office, and my lawyer.  I  have a recording device attached to my office phone, and the time since my orginal report in Oct. I've been contacted numerous times by the Woman Within (WFNNB).  The first time they called me back to tell me that my account was in the rears, I asked if they minded if I recorded our conversation, he said, no, and after telling me I needed to make a payment, I told him my account was in 'dispute' and I couldn't make another payment until it was straightened out.  He said he would get a supervisior on the phone, and I asked really? A real supervisior that I've been asking for for several months now? I was on hold for about 5 minutes, then they hung up on their end.

I wasn't contacted again until after my lawyer and Attorney General had both written letters to Woman Within (and my last report on here).  By-the-way, they have about 5-6 different addresses, and contact information, so, which one is correct? Who knows for sure?

Two days ago, I received another call from WFNNB saying again they are the "bank," again a young man said he would put his supervisor on.  The supervisior began asking me to make a payment, as I had been faithful in the past, up to...(when I closed my account).  I told the supervisor that I would like to record our conversation, he said he had no problem with. I told him my whole story again!  So, he said, "Let's go over every transaction."  I told him from the start, "If I owe something, I am willing to pay, and have called several times willing to pay off any monies I might owe, but not for the two items in question, and refused to pay for these."

Well, after us going over each item, when I paid my final payment of $21.00 and closing my account (not to count the 2 items they charged me for), seems I owed $8.26, to which I told him, if he would remove all late charges and fees, I would pay him the 8.26.  He said he couldn't take off the late fees, because my account was in dispute, but he could accept the 8.26 over the phone, I was just about to give him my information, when he said there would be a $10.00 fee to accept the payment over the phone.  I told him, no, I refuse to pay a $10.00 fee, couldn't I just mail him a check.  At first, he didn't want to do it, but then, he changed his mind and told me if I mailed the check today, he would accept that payment. 

 He kept asking me why I didn't make such a small payment, seeing that was all I owed. I was kinda like, duh?  I called several times trying to find all this out. But, each time I was told I owed for two items I never received, and my account was in dispute and I wasn't going to pay all those late fees.  So, now, we will see what happens!