- Report: #412571
Complaint Review: Woodforest National Bank - Corsicana Texas
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Woodforest National Bank
3801 W. Highway 31 Corsicana, 75110 Texas, U.S.A.
Phone:
903-872-7140
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Woodforest National Bank STOLE MY MONEY!! Corsicana Texas
Someone stole my checking account information and attempted to debit my account 32 times, I notified the bank of the unauthorized charges, filed disputes on all of them. The dispute department said, "if anything would have cleared, then they would have refunded the amounts cleared, but since they were just attempts, then they weren't actual charges." However, the ACH department charged my account $32.00 every time an attempted debit was made and then charged my account $32.00 on every second attempt that was also made. I didn't authorize any of these debit attempts, yet the bank refuses to refund the $1400.00 in fees that they charged my account.
Then 3 days after all the initial charges were made, my direct deposit goes into my account and they take out the $1400.00 in fees, for all the numerous unauthorized attempted charges.
They victimized me just as bad, no actually worse, that the person that stole my account information and attempted to get my money, at least the person, didn't get to steal my money, but the BANK DID!!!!! They still are refusing to refund the $1400.00 in fees that they charged my account for unauthorized debits.
Since when does a bank, after they find out that the NSF charges resulted from unauthorized transactions, refuse to refund the NSF fees????
WOODFOREST FLAT OUT STOLE MY MONEY!!!!!
I spoke with the brand manager, Carole Malone, and she said that she couldn't refund the charges, because she didn't charge them, that the ACH department charged the fees. I spoke with the ACH department and they stated that they don't refund fees, the brand manager has to do it. I even spoke with the Regional Manager, Debbie Rogers, she agreed that the fees should be refunded, but stated she wouldn't do it, I asked, "shouldn't the company that has my money, be the one to refund it?" And she agreed, and she agreed that Woodforest took my money, but didn't know how to get the fees refunded. Are you kidding me???
What kind of managers is this company hiring? Managers that don't know how to right a wrong apparently!!
Buck
Corsicana, Texas
U.S.A.
Then 3 days after all the initial charges were made, my direct deposit goes into my account and they take out the $1400.00 in fees, for all the numerous unauthorized attempted charges.
They victimized me just as bad, no actually worse, that the person that stole my account information and attempted to get my money, at least the person, didn't get to steal my money, but the BANK DID!!!!! They still are refusing to refund the $1400.00 in fees that they charged my account for unauthorized debits.
Since when does a bank, after they find out that the NSF charges resulted from unauthorized transactions, refuse to refund the NSF fees????
WOODFOREST FLAT OUT STOLE MY MONEY!!!!!
I spoke with the brand manager, Carole Malone, and she said that she couldn't refund the charges, because she didn't charge them, that the ACH department charged the fees. I spoke with the ACH department and they stated that they don't refund fees, the brand manager has to do it. I even spoke with the Regional Manager, Debbie Rogers, she agreed that the fees should be refunded, but stated she wouldn't do it, I asked, "shouldn't the company that has my money, be the one to refund it?" And she agreed, and she agreed that Woodforest took my money, but didn't know how to get the fees refunded. Are you kidding me???
What kind of managers is this company hiring? Managers that don't know how to right a wrong apparently!!
Buck
Corsicana, Texas
U.S.A.
2 Updates & Rebuttals
J G Shrugged
Austin,Texas,
U.S.A.
I agree with going up the food chain...
#2Consumer Comment
Wed, January 21, 2009
But something isn't right if someone stole your checking acct info and when the first one showed up you didn't demand that they close the account. You may have some rights under the same pretense of the Check 21 law.
Butterflykissed
Grand Prairie,Texas,
U.S.A.
Disputes
#3Consumer Suggestion
Wed, January 21, 2009
1) do the math $32*32= $1042 NOT $1400.... 2) What did you initially do when the transactions first started coming through your account. Did you contact the bank and try to close your account or wait around because you didn't know what to do? If you would have contact the bank they would have assisted you. You can not dispute transactions that didn't clear that is correct. The fee's are called NSF or None Sufficient Funds. Meaning there wasn't funds to cover the item or items that tried too clear. you need to understand something The bank doesn't have someone sitting around going did the customer do this transaction or not. They won't know unless you speak up. So when those items didn't clear it was because you didn't have funds and so you were charged the fee. I can not believe that the bank did not assist you at all. There must be something you aren't telling us. Did the branch manager really say no? Or did they not refund everything but only part of the fee's. It was not a bank error just as much as it wasn't your error, but I know that they probably did assist you with part of the fee's just not all of them. I worked in banking for years and it isn't a fun job to be yelled at daily. I understand we are in hard times but if you go in and speak with them not just over the phone sit down and CALMLY speak with them they can assist you. Just don't go in with a bad attitude it sets the vibe and tone for the conversation. All you can do is ask for higher up management if the branch manager doesn't help at all which again i can't believe they haven't done so.
