J G Shrugged
Austin,#2Consumer Comment
Wed, January 21, 2009
But something isn't right if someone stole your checking acct info and when the first one showed up you didn't demand that they close the account. You may have some rights under the same pretense of the Check 21 law.
Butterflykissed
Grand Prairie,#3Consumer Suggestion
Wed, January 21, 2009
1) do the math $32*32= $1042 NOT $1400.... 2) What did you initially do when the transactions first started coming through your account. Did you contact the bank and try to close your account or wait around because you didn't know what to do? If you would have contact the bank they would have assisted you. You can not dispute transactions that didn't clear that is correct. The fee's are called NSF or None Sufficient Funds. Meaning there wasn't funds to cover the item or items that tried too clear. you need to understand something The bank doesn't have someone sitting around going did the customer do this transaction or not. They won't know unless you speak up. So when those items didn't clear it was because you didn't have funds and so you were charged the fee. I can not believe that the bank did not assist you at all. There must be something you aren't telling us. Did the branch manager really say no? Or did they not refund everything but only part of the fee's. It was not a bank error just as much as it wasn't your error, but I know that they probably did assist you with part of the fee's just not all of them. I worked in banking for years and it isn't a fun job to be yelled at daily. I understand we are in hard times but if you go in and speak with them not just over the phone sit down and CALMLY speak with them they can assist you. Just don't go in with a bad attitude it sets the vibe and tone for the conversation. All you can do is ask for higher up management if the branch manager doesn't help at all which again i can't believe they haven't done so.