- Report: #412264
Complaint Review: Woodforest National Bank - Fredericksburg Virginia
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Woodforest National Bank
Carl D Silver Pkwy Fredericksburg, 22401 Virginia, U.S.A.
Phone:
866-bank724
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Woodforest National Bank Bank Financial Institution Fredericksburg Virginia
Do not use this bank. If you have an account there, close it immediately. I used to have an open account with this bank and silly me I was with them for almost 2 years. Within the two years someone obtained my routing and account number and charged these ridiculous amounts. In the mean time my checks were bouncing and my account was completely dried out.
In the attempt to clear this up my "bank" wanted to charge me the overdrafts for the checks that I wrote when clearly there would be no charges if the account was not tapped into. They cleared all the erronous charges but I had to go back and forth with them on the other charges that were from my checks. The bank manager was rude and never called me back.
On the days they told me she worked I would go to the bank and she didnt talk to me as a matter of fact I never talked to her. Thats 1. 2 When my account was debited due to debit charges or ACH's they would take the charge then post it to the account several, and I mean several, days later and then charge me an overdraft fee. No one in the bank could clearly explain this process to me.
Last thing they decrease my overdraft protection without notifying me. My rent check was returned and they charged that fee. I had to pay my rent late fee. They were again rude about it and said things can change at any time with out notice. When I went to close the account, they then wanted to act with sense. This event has recently happen to my husband and he on his way to closing his account also.
I just wish I had read this before opening this account. It cost me lots of money. Bank and Trust my behind. Do not trust this bank with your money.v
Naseera
fredericksburg, Virginia
U.S.A.
In the attempt to clear this up my "bank" wanted to charge me the overdrafts for the checks that I wrote when clearly there would be no charges if the account was not tapped into. They cleared all the erronous charges but I had to go back and forth with them on the other charges that were from my checks. The bank manager was rude and never called me back.
On the days they told me she worked I would go to the bank and she didnt talk to me as a matter of fact I never talked to her. Thats 1. 2 When my account was debited due to debit charges or ACH's they would take the charge then post it to the account several, and I mean several, days later and then charge me an overdraft fee. No one in the bank could clearly explain this process to me.
Last thing they decrease my overdraft protection without notifying me. My rent check was returned and they charged that fee. I had to pay my rent late fee. They were again rude about it and said things can change at any time with out notice. When I went to close the account, they then wanted to act with sense. This event has recently happen to my husband and he on his way to closing his account also.
I just wish I had read this before opening this account. It cost me lots of money. Bank and Trust my behind. Do not trust this bank with your money.v
Naseera
fredericksburg, Virginia
U.S.A.
2 Updates & Rebuttals
Butterflykissed
Grand Prairie,Texas,
U.S.A.
Disputes
#2Consumer Suggestion
Wed, January 21, 2009
If only you would have taken a moment to look at what you wrote. Out of furry and anger you waited 2 full years to decide you hated a bank due to 1, and may I say it again 1 incident which was neither the banks fault as well as yourself. You can't comprehend that when money isn't there a bank won't pay an item for you. Doesn't matter if its your rent check or not. How does the bank know a charge was not yours until you tell them so. All you would have had to do was file a dispute which your money and fee's would have been returned in 5 business days at most. Just because someone got a hold of your information means nothing to everyone else. Don't tell someone to close an account because your info was compromised. Close the account and open a new one with a new account number!! Oh and by the way don't by things online with out it being secure or payday loans... those people sell your info and that is how you get those unauthorized charges... just thought I would be helpful... I'm surprised that it took 2 years of banking some where to realize you didn't like it. I usually spit food out immediately when I dislike the taste, I try not to savor something I can't handle. Food for thought!
John
Califon,New Jersey,
U.S.A.
How is it even remotely the bank's fault
#3Consumer Comment
Thu, January 15, 2009
that your personal information was stolen? Why would anyone who has never had a problem (which is probably in the 100,000s) close it just because you say so?
