First, the USA address on the website does not exist!!!
The location of this company is in Europe somewhere because his replies were 12-hours ahead of me in Oregon.
Use a USA company where ENGLISH is a first language, not a 3rd language because understanding your book and questions is very difficult.
I paid $384 for the "Delux Package" on 12-1-17 and was going to publish for Christmas but had 37-e-mail's with Nick and on 12-28-17 after a month of endless excuses, he told me Word-2-Kindle uses a 3rd party who does the formatting and he has nothing to do with formatting.
I looked at all the positive reviews but realized good people leave bad companies, but yesterdays reviews continue to drive suckers or customers.
Nick is a good P/R man, but he has no control over your book or the formatting or cover design.
NEVER USE THIS COMPANY