John
Biloxi,#2REBUTTAL Owner of company
Tue, June 10, 2008
In the first ripoff report charles stated that our staff told him that the time would be added to the end of his membership agreement. As long as his membership is current and the term of his membership completed he will not lose the membership time he was out of the country. He gets the time back at the end of the term of his membership agreement. This is not a hidden policy. Many of our members freeze their accounts every month. Our company freeze policy is quite simple. If you are within the term of your membership agreement (meaning you signed up for 12 months and are currently in your 6th month of membership) you can request to freeze your account for several different situations including temporary relocation (min of 30 days). The freeze will be Time Only and all payments within the term of the membership will be paid regularly and the Time Frozen is added to the end of the term of the membership or in the scenerio above the 13th month will be at no charge. If you have completed the term of your membership and are month to month with a open ended membership then the freeze is implemented immediately without any payments for a minumum of 30 days. This is a very simple and fair way to allow members to freeze their memberships.
John
Biloxi,#3REBUTTAL Owner of company
Tue, June 10, 2008
In the first ripoff report charles stated that our staff told him that the time would be added to the end of his membership agreement. As long as his membership is current and the term of his membership completed he will not lose the membership time he was out of the country. He gets the time back at the end of the term of his membership agreement. This is not a hidden policy. Many of our members freeze their accounts every month. Our company freeze policy is quite simple. If you are within the term of your membership agreement (meaning you signed up for 12 months and are currently in your 6th month of membership) you can request to freeze your account for several different situations including temporary relocation (min of 30 days). The freeze will be Time Only and all payments within the term of the membership will be paid regularly and the Time Frozen is added to the end of the term of the membership or in the scenerio above the 13th month will be at no charge. If you have completed the term of your membership and are month to month with a open ended membership then the freeze is implemented immediately without any payments for a minumum of 30 days. This is a very simple and fair way to allow members to freeze their memberships.
John
Biloxi,#4REBUTTAL Owner of company
Tue, June 10, 2008
In the first ripoff report charles stated that our staff told him that the time would be added to the end of his membership agreement. As long as his membership is current and the term of his membership completed he will not lose the membership time he was out of the country. He gets the time back at the end of the term of his membership agreement. This is not a hidden policy. Many of our members freeze their accounts every month. Our company freeze policy is quite simple. If you are within the term of your membership agreement (meaning you signed up for 12 months and are currently in your 6th month of membership) you can request to freeze your account for several different situations including temporary relocation (min of 30 days). The freeze will be Time Only and all payments within the term of the membership will be paid regularly and the Time Frozen is added to the end of the term of the membership or in the scenerio above the 13th month will be at no charge. If you have completed the term of your membership and are month to month with a open ended membership then the freeze is implemented immediately without any payments for a minumum of 30 days. This is a very simple and fair way to allow members to freeze their memberships.
John
Biloxi,#5REBUTTAL Owner of company
Tue, June 10, 2008
In the first ripoff report charles stated that our staff told him that the time would be added to the end of his membership agreement. As long as his membership is current and the term of his membership completed he will not lose the membership time he was out of the country. He gets the time back at the end of the term of his membership agreement. This is not a hidden policy. Many of our members freeze their accounts every month. Our company freeze policy is quite simple. If you are within the term of your membership agreement (meaning you signed up for 12 months and are currently in your 6th month of membership) you can request to freeze your account for several different situations including temporary relocation (min of 30 days). The freeze will be Time Only and all payments within the term of the membership will be paid regularly and the Time Frozen is added to the end of the term of the membership or in the scenerio above the 13th month will be at no charge. If you have completed the term of your membership and are month to month with a open ended membership then the freeze is implemented immediately without any payments for a minumum of 30 days. This is a very simple and fair way to allow members to freeze their memberships.