- Report: #731574
Complaint Review: World of Watches - hollywood Florida
Reported By:
waznotwas -
pensacola, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
World of Watches
101 S State rd, ste 201 hollywood, 33023 Florida, United States of America
Phone:
Web:
worldofwatches.com
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World of Watches SWI group, Swiss Watch International Faulty Invicta watch - no repair Under Warranty - hollywood , Florida
Purchased an Invicta 6509 watch from world of watches - it was a gift so it wasn't opened for almost a month - upon opening found that the watch battery was dead- was told by "Charlene" we can't guarantee how long a watch battery will last. So, I spent 10.00 and went to local jeweler and had it replaced only to find that the watch "stops" and doesn't keep good time. So I contacted Charlene again at World Of Watches who had me send a 10.00 money order to cover cost of return shipping and I told her the make/model and date of purchase - so she knew it was an Invicta watch. Two weeks later i get the watch back - i was like wow - great turn around- only to find a note from Charlene that the watch wasn't fixed - and it needs to be sent directly to Invicta (which is in the same town as world of watches) why she didn't send to them or why they don't stand behind their policies is why i am writing today - so i spent 10.00 on a new battery it cost 11.00 to ship FEDEX to the repair facility- 10.00 for return shipping so far it has cost me an extra 31.00 and i have a watch that doesn't work. and will cost me another 25.00 for invicta to fix it. I did what charlene directed me to do. I am sure that it didn't cost them 10.00 to ship it back to me from a commercial site. so they made money on the shipping ripped me off by not fixing it. sold a defective watch and totally wasted my time and money. Do yourselves a favor shop elsewhere for watches. This place is a ripoff. and Charlene doesn't even know her own companies policies, after i paid the 10.00 for a new battery i read in their warrranty information that they guarantee batteries for 1 year from date of purchase. No - Charlene doesn't and seeing as she answers the emails, and writes the notes on repair orders i think it is a much smaller operation than they would like most to believe. I will never do business with them again, but if you want to get the run around and get sold a piece of garbage watch that is supposed to be worth 1800. then by all means give them your business. I won't.
1 Updates & Rebuttals
eastsidelar
willoughby,Ohio,
United States of America
my encounters with world of watches
#2Consumer Comment
Thu, December 27, 2012
i'm sorry to hear you've had problems with world of watches....i've purchased about 26 watches over the past two years and have not had a single problem with any of them with the exception of one that had a dead battery, i purchased a new battery for $5.00, been fine ever since.
all the bands are to big for my wrist, i take them to my jewelers to have links removed...as first i didn't believe the watch was a 'real invicta...thought it was a knockoff...but took the chance...after my jeweler examined the watch he confirmed it was a real invicta...he would sell the watch for $595.00 at his store..which is what the retail price was listed as on the site...when i told him i paid $69.95 he didn't believe me until i produced the receipt.
as i've said i've never had a single problem with about 26 purchases from world of watches.
