Without our knowledge they started a second account/ merchant ID -- kept charging us fees etc... for both accounts even though only one was "active" -- we closed our account with them to switch to another service and yet they kept helping themselves to monies out of our bank account -- thats when we realized they been charging us for 2 accounts for the last 4 months --
after 3-4 calls into their customer service department -- finally got someone who agreed we should not be liable for the charges and would open 2 "case numbers" to be reported to the department that handles refunds/repayments and we should be reimbursed in 7-10 days.
2 weeks later nothing had happened -- so contacted customer service -- gave them "case numbers" -- was told case closed -- no reimbursements -- have a nice day. Have tried reported them to FTC and Texas attorney general -- they appear to be able to do all this with impunity.