- Report: #1027097
Complaint Review: WOWCUBA - Internet Internet
Reported By:
WIN555 -
, Nationwide, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
WOWCUBA
Internet, Internet, United States of America
Phone:
Web:
http://www.wowcuba.com/wowcuba2/autos.php?id_idioma=2
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
WOWCUBA Car Rental in Cuba WOWCUBA Poor costumer service, charging card while away Internet, Internet
I am VERY disappointed with WOWCUBA (service and prices). I requested over the Internet a car reservation at Holguin airport. Ive received no confirmation e-mail from them for 3 days, so I decided to email them to cancel my request. As I was in the plane on my way to Cuba, my
card was processed and charged.
Arriving in Cuba, it was by luck that I came upon the rental agency who told me they had a contract
under my name! I couldn't believe it!
Of course, the price was almost 100$ more with WOWCUBA than simply renting with the agency there. We called WOWCUBA and their service over the phone was rude, aggressive and very unprofessional. They mentioned that there was a 250$ cancellation fee (out of 400$!) if I decided to cancel. Overall, it was bad, poor organization from their part. I strongly recommend travellers to simply get there and handle rentals from the airport.
card was processed and charged.
Arriving in Cuba, it was by luck that I came upon the rental agency who told me they had a contract
under my name! I couldn't believe it!
Of course, the price was almost 100$ more with WOWCUBA than simply renting with the agency there. We called WOWCUBA and their service over the phone was rude, aggressive and very unprofessional. They mentioned that there was a 250$ cancellation fee (out of 400$!) if I decided to cancel. Overall, it was bad, poor organization from their part. I strongly recommend travellers to simply get there and handle rentals from the airport.
