Sarah
Lake Worth,#2UPDATE Employee
Tue, January 15, 2008
Shelburne54 created his account with the iFriends service in October 2007. At that time, he chose to sign up for a premium VIP membership. The cost of this membership was clearly stated in advance and was agreed to by Shelburne54. At the same time, he also chose to access other premium areas which carried charges. These other premium areas also clearly and conspicuously displayed the amount the Shelburne54 would be billed, and he participated in numerous click-throughs to indicate his awareness of the charges and willingness to access the premium content. After creating his account, Shelburne54 used the online password retrieval utility to have his screenname and password sent to his email address. Since Shelburne54 chose to keep his iFriends account active, he was billed for the membership which he agreed to. He was charged a total of $66.92, which has since been refunded to him, as he requested. Shortly after posting his Rip Off Report, Shelburne54 used the online cancellation utility to cancel his account. Each time we charged Shelburne54's credit card, we included a toll-free number (specific to his location in Virginia) so that he could easily contact us if he had any questions or concerns about his account. Despite receiving six charges, each of which contained telephone contact information, he chose not to contact us. Additionally, we provide email contact information on our website. Had he contacted us, we would have immediately taken steps to ensure his complete satisfaction, including cancellation and/or refunds, as desired. As stated above, we have refunded all charges that were billed. The account is closed, and the information used has been blocked. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."