Steven
Lake Worth,#2UPDATE Employee
Mon, November 07, 2005
After we learned of this Rip-Off Report post, we attempted to contact Richard via the email address we have on file for him, but we were unable to obtain a response. We sincerely regret any misimpression that Richard may have about our services and our company. Our company has a spotless 10-year-record with virtually all leading consumer protection organizations and agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (https://www.truste.org/about/member_list.php). The members of the iFriends online community are particularly important stakeholders in that service, and we place enormous value on making certain they feel satisfied with our service. The scenario described in Richard's complaint is not one that realistically could have occurred on our web site. We cannot, and will not, bill any credit card unless an authorized cardholder with extensive knowledge of the credit and billing information first registers an account with our service. All charges incurred by any viewer on our service following registration are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple click-throughs in any instance in which a customer will incur charges. No customer could possibly incur charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges. Nonetheless, our "Customer is Always Right" policy requires that we take action sufficient to obtain each customer's complete satisfaction. Although we did not hear back from Richard when we tried to contact him, we located an account under Richard's billing information, cancelled the account, blocked his credit information from further usage at our web site, and have now issued refunds for the charges in question. These refunds should be effected within 5 to 7 days, and Richard should observe them on his next billing statement. We therefore encourage "Richard" to contact our 24/7 Toll Free Customer Service Center at (800) 243-9726 regarding any remaining concerns he may have.
Richard
Sun City,#3Author of original report
Sat, October 22, 2005
As I said, never heard of these people, searching this site, see they are located in Lake Worth Florida, not Miami.