- Report: #140392
Complaint Review: Wpi*friends Ifriends - Internet
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Author Confirmed
Why?
Wpi*friends Ifriends
ifriends.net Internet, U.S.A.
Phone:
800-437-4363
Web:
N/A
Categories:
Business Rating:
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Wpi*friends, Ifriends Ripoff scam fradulent charge to bank card Internet
business with this company will yield fradulent charges to your account. don't tolerate that. your bank can help.
Danny
Atlanta, Georgia
U.S.A.
Danny
Atlanta, Georgia
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from IF Customer Service
#2UPDATE Employee
Tue, April 26, 2005
Due to the anonymous nature and limited amount of information provided in this complaint, we are unable to locate an account matching the details related by "Danny". However, the scenario described in this complaint is not one that realistically could occur on our web site. All charges incurred by any viewer on our service are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. No customer could possibly incur charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges. Moreover, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We therefore encourage "Danny" to contact our 24/7 Toll Free Customer Service Center at (800) 243-9726 regarding any concerns he may have. We sincerely regret any misimpression that "Danny" may have about our services and our company. Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe. The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.
