- Report: #169072
Complaint Review: WPI.FRIENDS - Internet
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Author Confirmed
Why?
WPI.FRIENDS
EPI.FRIENDS Internet, U.S.A.
Web:
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WPI.FRIENDS ripoff constant monthly billing rip off Intermet Internet
constant monthly billing and no way shown to contact them to terminate contract.
Ray
Niagara Falls, Ontario
Canada
Ray
Niagara Falls, Ontario
Canada
2 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends/Webpower Customer Service - 1-800-IFRIEND
#2UPDATE Employee
Tue, March 07, 2006
I've attempted to have RipoffReport.com correct this rebuttal 9 times, but seem to have been inadvertently ignored. You've only posted the first few word of our rebuttal -- the full rebuttal reads: Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. Shortly after posting this RipOffReport complaint, "Ray" contacted us directly by telephone and we resolved this matter to his satisfaction. Should there be any further questions or concerns, Ray can contact our Customer Support Department 24/7 at (800) IFRIEND (800-437-4363).
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends/Webpower Customer Service
#3UPDATE Employee
Fri, January 13, 2006
Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment.
