- Report: #313060
Complaint Review: WU-YI SOURCE/ LIVING LEAN LAS VEGAS NV Charged My Card $19.95 W/out My Authorization ONTARIO Calif - Las Vegas Nevada
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Author Confirmed
Why?
WU-YI SOURCE/ LIVING LEAN LAS VEGAS NV Charged My Card $19.95 W/out My Authorization ONTARIO Calif
Las Vegas, Nevada, U.S.A.
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WU-YI SOURCE/ LIVING LEAN, LAS VEGAS, NV Charged My Card $19.95 W/out My Authorization ONTARIO Calif WU-YI SOURCE/ LIVING LEAN, LAS VEGAS, NV charged my card $19.95 w/out my authorization ONTARIO California Las Vegas Nevada
I TOO HAVE BEEN RIPPED OFF AND BEEN CHARGED $19.95 ON MY ACCOUNT WITHOUT MY AUTHORIZATION!!
THIS COMPANY NOT ONLY NEEDS TO BE REPORTED, BUT SHUT DOWN!
Maria
carlsbad, California
U.S.A.
THIS COMPANY NOT ONLY NEEDS TO BE REPORTED, BUT SHUT DOWN!
Maria
carlsbad, California
U.S.A.
2 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Wed, August 05, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello,
#3UPDATE Employee
Mon, March 03, 2008
Hello, We apologize for the trouble. We have already refunded your money back to your account for the tea. But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only. Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days. Thanks, Shalyn, Wu-Yi Customer Support Manager.
